Contribute to client satisfaction as a Client Services Associate at Procom, managing contractor onboarding and administration. Your expertise ensures smooth operations and effective issue resolution.

As a vital member of the team reporting to the Team Lead, you will oversee the full lifecycle of contractor management for various clients. The role requires solid skills in customer service, relationship management, and effective communication, utilizing tools like JIRA and Vendor Management Systems. You will also develop strategies for improved client and consultant experiences while maintaining compliance with internal policies.

Key Responsibilities:



• Create Excel tracking system for candidates and consultants • Manage contract inquiries via JIRA ticketing system • Support consultants using Vendor Management Systems • Schedule communications regarding payment and timesheet deadlines • Conduct audits on consultant documentation

Requirements: • Minimum 2 years in customer service or sales support • Knowledge of payroll and contract administration • Proficient in MS Office 365, especially Outlook and Teams • Detail-oriented with strong interpersonal skills • Ability to handle confidential information

Optimize your career in contractor management and client support with Procom's inclusive culture and hybrid work model. #J-18808-Ljbffr

📌 Client Services Associate at Procom (Winnipeg)
🏢 Procom
📍 Winnipeg