Position OverviewThe Technical Communicator – AFA will be responsible for performing complete failure analysis and reports on various Caterpillar components, parts, and systems.Pay and CompensationPay Type:Full Time, PermanentCompensation:$83,000.00 - $93,000.00The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.BenefitsWorking within one of the safest organizations in the industry where your safety and well-being are our most important priorityWorking for the best in class equipment dealer and with the premium Caterpillar brandOpportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your successCompetitive total rewards including wages, benefits, and premiums (as eligible)An opportunity for adaptable work schedules and opportunities across multiple locations across Eastern CanadaResponsibilitiesPerform failure analysis, identify the root cause of failure and produce reportsPresent and explain report findings to various stakeholders both internally and externallyWork closely with various teams and business groups such as Technical Training, Technical Services, Condition Monitoring, and various CAT product groupsProvide technical support to the Toromont Cat service operations; including after sales service, shop, rental, sales, parts, branches & customersWrite site visit reports and technical reports,



as neededProvide technical support for the various special projectsHelp with the application and understanding of the manufacturer’s warranty policiesDevelop & maintain a solid technical knowledge of the products sold by Toromont CatProvide regular technical updates to the technicians that repair and maintain the products under their responsibilityInform Caterpillar about new product problems and work with the various groups at Caterpillar to resolve those problems and to improve the productsAssist branches with Goodwill and warranty support from CAT if results of failure analysis meritsActively participate in PPM (Product Problem Management) initiativesPeriodically provide technical seminars, small training sessions, and create technical documentation as requiredQualificationsA Heavy Equipment License or equivalent experience in the Technical Field/Heavy Equipment IndustryHighly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy EquipmentWritten and spoken communication skills in French and English is considered an assetPrevious experience with failure analysis is an assetExcellent communication, interpersonal, analytical, problem solving, organizational and time management skillsResults driven with solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuouslyImprovement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlinesAdaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on the market conditionsHighly computer literate with proficiencies in Microsoft ApplicationsExperience with Cat systems/DBS/SIS would be highly beneficialWilling and able to travel and work outside regular business hours as requiredSpoken English and French language would be an assetA valid Passport and Driver’s License with current clean Driver's Abstract#J-18808-Ljbffr

📌 Technical Communicator - Afa - $83,000 - $93,000 A Year (Bradford West Gwillimbury)
🏢 Toromont CAT
📍 Bradford West Gwillimbury