Join CORA Loyalty as Vice President of Client Services, where you'll lead global Account Management with a focus on client satisfaction and operational governance. Be the driving force in enhancing client outcomes through insightful analysis.

This role is designed for an operational leader with a hands-on approach to overseeing Client Services. Your main objectives will include increasing Net Revenue Retention (NRR), establishing account disciplines, and ensuring that delivery executions are seamless and client-focused. You'll work closely with multiple teams to ensure client needs are met effectively.

Key Responsibilities:



• Own Client Services governance and operating protocols • Coach and lead Client Services teams to success • Monitor post-sale performance metrics and adjustments • Conduct regular governance meetings and escalations • Establish account planning discipline across the client base

Requirements: • Extensive experience in leadership roles in Client Services • Familiarity with NRR, GRR, and client satisfaction metrics • Robust strategic and operational management skills • Excellent collaborative and communication abilities • Proven track record of managing diverse teams

Elevate client relationships through operational excellence and team leadership at CORA Loyalty. #J-18808-Ljbffr

📌 CORA Loyalty Vice President, Client Health (Toronto)
🏢 Talentmanagementsolution
📍 Toronto