Are you looking for a fun, fast-paced environment where you can lead a team and create unforgettable guest experiences? Do you thrive in a hands-on role where no two days are the same? We're looking for a Team Leader to join our growing team and help deliver exceptional service across all areas of the centre.

The Why

Join Splitsville as a Team Leader and in return you'll get:

- 50% off food when you are working
- $1 bowling
- Ongoing training and development, with the opportunity to fast track your career
- Access to our in-house management training programs
- Mental health support benefits

The What

As a Team Leader, you'll support the management team in the day-to-day running of the centre during scheduled shifts. As a Team Leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Here's some of what you can expect as part of the role…

- Lead shifts and support daily operations across all departments
- Deliver exceptional, friendly guest service both in-person and over the phone
- Demonstrate strong leadership by coaching, motivating, and developing team members
- Assign tasks, monitor performance, and provide real-time feedback
- Ensure all areas meet Splitsville standards for cleanliness, presentation, and safety
- Support team scheduling, breaks, and shift transitions
- Handle guest concerns professionally and resolve issues promptly
- Drive sales through upselling, promotions, and team target setting




- Assist in controlling labour and operating costs in line with business needs
- Ensure compliance with company policies, including cash handling and health & safety procedures
- Complete all required checklists, reporting, and shift summaries
- Oversee booking systems and ensure accurate guest data entry
- Coordinate team communication to ensure seamless guest flow and event execution
- Maintain strong knowledge of food, beverage, and service offerings
- Support stock control, inventory management, and audit standards
- Ensure all guest experiences-from parties to casual visits-run smoothly

The Who

The be a successful Team Leader, you'll have:

- Previous experience in a guest-facing, hospitality, entertainment, or leisure environments
- Strong communication and leadership skills
- A passion for delivering memorable guest experiences
- Ability to work both independently and as part of a team
- Flexibility to work varied shifts, including evenings and weekends
- Confidence working in a rapid-paced environment
- Smart Serve (ON), Serve it Right (SK), Pro Serve (AB), Serving it Right (BC)
- Food Handlers Certificate

Splitsville Entertainment is Canada's premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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📌 Team Leader (Ottawa)
🏢 Splitsville Bowl
📍 Ottawa