Role OverviewAs a Member Services Representative you will be a part of a highly engaged team of financial service professionals dedicated to providing an exceptional Member Experience. You will attend to our members with excellence, patience and empathy, positioning Meridian’s products and services to add value to our members’ financial well‑being.Employee ExperiencePart of an engaged team that is aligned to key business drivers and delivering on outcomes.Is Highly EngagedDemonstrates empathy with colleaguesCommunicates thoughts and ideas openlyRespects others and their opinions/ideasValues diversity of thought and promotes inclusionBe a highly engaged team player working co‑operatively with your peers within the branch and across Meridian including corporate office and other Member Experience partners.Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian.Actively participate and support the team in the planning process, assisting with implementation and providing feedback.Continued individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.Advocates for the branch, advances innovative thinking amongst team, and promotes an entrepreneurial growth mindset.Act as a trusted partner to build, develop and maintain internal relationships within the Member Experience teams and cross‑functional departments, to ensure alignment for achievement of Meridian’s Retail Experience goals.Participates and leads branch activities in support of expanding the Member relationship and growing share of wallet including our Digital Ambassador Program.Member ExperienceDelivers an exceptional Member experience and offers insights to continually grow our Member Experience.Serves Members with excellence.Demonstrates patience in difficult situations.Shows empathy to Members’ perspectives.Understands how Meridian’s products and services can add value to our Members.Provides a superior Member experience through the identification and promotion of products and services. Where appropriate provide qualified referrals based on the needs identified through proactive probing.Ensures proper due diligence by posting all transactions accurately and timely.Take responsibility to ensure accuracy and completeness of all work.Maintains discretion and confidentiality to respect Members privacy.Identifies and fulfills Member requests and identifies opportunities to grow the relationship.Demonstrates excellent listening and strong consultative skills.Removes systemic barriers to exceptional Member Experience.Embraces virtual technology platforms and leverages them to engage in impactful communication with Member.Identifies and contributes to the continuous enhancement of the Member Experience while leveraging Voice of Employee.With autonomy to resolve Member Concerns—look to create action plans to avoid escalation in the future.InnovationEstablishing a compelling vision and executes on strategy.Takes initiative and accountability – knows what needs to get done.Communicates effectively.Knows the business and their function deeply.Understands their role in the organization.Develops cross functional relationships.Works with the Branch leadership to execute Retail strategies to ensure continued momentum across Meridian including Omni Channel integration.Champions and implements corporate strategies and programs for the branch.Participates in the development and implementation of branch business plans.Community ExperienceParticipate and execute with the team our Community engagement plan.Promote Meridian Credit Union in your community by participating in and being involved in community activities or events while demonstrating the Company Values.Support local community organizations and activities through Business Development and Good Neighbour Program. Planning, preparation and delivery of Meridian hosted Community events.QualificationsFlexible to work all scheduled hours which include evenings and weekends.Strong knowledge of computer systems.Ability to make decisions, act decisively and provide friendly and personable service.Strong negotiation, interpersonal, written and oral communications skills. Must be able to mitigate and resolve Member Concerns.Effective organizational time management and problem‑solving skills; ability to grasp concepts and processes quickly; demonstrated ability topartner and influence.Embraces virtual technology platforms for use with both Member and Meridian partners.Ability to collaborate with leadership to develop plans and recommendations that support the achievement of Meridian’s strategic objectives.Proven track record of bringing new ideas forward while staying on top of market trends.Member Experience focused,



with enthusiasm and tenacity to motivate self to meet and exceed goals and provide the right solutions.Member Focus—Personally demonstrating that our Members are our highest priority.Proactive—Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.Open Communication—Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.Business Savvy—Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.Partner Orientation—Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.Integrity—Doing the right thing by always acting with openness, honesty and respect.Talent Developer—Nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports.Creates a Supportive and Positive Team Environment—Creates and contributes to a positive team environment which encourages innovation, risk‑taking, and learning; speeds up team learningthrough sharing best practices; leverages the strengthsand opportunities of the broader marketing team.Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy and the Member experience.SalaryCAD $45,000 – $49,900 annually.BenefitsAs a Certified Living Wage Employer, you are guaranteed to earn a living wage with an impressive benefits package.Paid vacation time and other time off.Employer‑paid health benefits.Defined contribution pension matching.Financial benefits including free banking and special rates on mortgages, lines of credit and more.Tuition reimbursement program.Unique rewards and recognition program.Location531 Lake Street, St Catharines, ON L2N 4H6.Internal CandidatesThis role represents an existing vacancy. Internal candidates are being considered as part of our standard process.Equal Employment OpportunityQualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression or disability. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other perks and privileges of employment.#J-18808-Ljbffr

📌 Member Services Representative - Part Time - C$45,000 - C$49,900 A Year - Part Time (Winnipeg)
🏢 Meridian Credit Union
📍 Winnipeg