Step into a rewarding role as an IT Technician focused on employee support at our Kitchener-Waterloo office. This position requires a hands-on approach to troubleshoot and resolve tech challenges for staff.
In this full time capacity, you will engage directly with employees to address technical issues and streamline support processes. Your role entails managing the Jira queue, providing troubleshooting for various devices, and actively participating in company events. You'll be encouraged to take ownership of ambiguous tasks and contribute to improvements in operational efficiency.
Key Responsibilities:
• Handle tickets in the Jira system with ownership and clarity
• Offer MacOS and general troubleshooting support




• Assist with planning and execution of internal events
• Propose automation strategies for repetitive technical tasks
• Update and create support documentation
Requirements:
• 2+ years of experience in IT or Help Desk roles
• Familiarity with MacOS, SaaS, and A/V setups
• Ability to thrive in hands-on support scenarios
• Excellent communication skills for employee interactions
• Willingness to explore new tools for efficiency
Your IT expertise will empower our community-focused mission in a supportive role.
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📌 IT Technician for Employee Support (Kitchener)
🏢 United States Digital Space
📍 Kitchener