About the roleAs a Care Navigator at Tall Tree, you are the key contact for each patient in their healthcare journey. You help patients find the best care for their issue, connect them with the right clinician and service, and provide ongoing support with the rest of the team to help them achieve their goals. You'll leverage your deep knowledge about our services, external services and resources to ensure every patient gets the support they need. Care Navigators are experts in transforming potential patients into booked patients; you make the patient experience delightful, effective, easy, and consistent—the glue that connects the administrative and clinical aspects of care. Ultimately, you facilitate Tall Tree's mission to do healthcare the way it should be done. We are looking for someone part‑time for July‑August, followed by a full‑time permanent position beginning in September, Monday‑through‑Friday.ResponsibilitiesCare navigation: matching patients with the services and clinicians they need, and ensuring they get complete care with a treatment plan and other referrals.Funding, Billing, and Accounts Receivables: booking, scheduling, billing, invoicing, and all the day‑to‑day administrative tasks to keep the clinic running smoothly, supporting clinicians with treatment plan deadlines and funding submissions, and maintaining clear communication with patients about funding statuses.Delivering Exceptional Service: welcoming patients warmly and professionally, answering questions about services and staff, and going above and beyond to meet their needs.Proactive Problem Solving:



addressing patient inquiries and concerns promptly, resolving complaints with timely and thoughtful decisions, and collaborating with the Patient Experience Manager as needed.Scheduling and Appointment Management: managing patient appointments using Jane EMR, optimizing clinical schedules, coordinating waitlists and cancellations, and ensuring patients are booked for their full treatment plans while communicating proactively about funding eligibility and necessary adjustments.We're looking for:Relevant education: undergraduate training in a healthcare domain is an asset.Proficiency with computers and software including Google Workspace, Microsoft Office, and Slack.Experience with Jane Practice Management or similar EMR software.Someone who thrives in a fast‑paced environment and is willing to go above and beyond to perform essential functions and manage multiple competing demands.Interest and passion for working within a team, collaborating and engaging with a diverse range of professionals, and contributing to an exceptional work setting.Two years of recent related experience in a healthcare setting, or an equivalent combination of education, training,



and experience.Awareness and understanding of the different options available to patients seeking care from allied health professionals.Customer service or sales experience (e.G., sales and marketing, account management, or non‑formal sales roles such as in retail and services industries).A commitment to growth: a deep passion for learning and continuous development, and an openness to exploring new ideas and approaches to service delivery.Great interpersonal and communication skills, with proven ability to collaborate effectively within a diverse team, and clarity in speaking, listening, and writing.Humility and curiosity: an eagerness to learn and collaborate.Wage range: $22‑$24/hourBenefitsGenerous paid vacation time to fully disconnect, rest, and re‑energize.Thoughtfully designed facilities that inspire work and support both patients and staff.Continued education funded through a significant budget, including online courses, conferences, journal clubs, lunch and learns, and peer discussions.Mentorship program pairing new employees with experienced team members, plus leadership development training.Comprehensive health, dental, and life insurance plans, free access to VO2 Max and DEXA testing, consultations with an Integrative Nutrition Health Coach, and Tall Tree's gym and fitness facilities.Annual Team Summit and regular social events, including themed celebrations, group outings, and board game nights.Five paid sick days per year, mental health resources via EAP and in‑house consultations, and resiliency workshops focused on stress management and work‑life harmony.#J-18808-Ljbffr

📌 Care Navigator - Admin - $22 - $24 An Hour - Part Time (Winnipeg)
🏢 Tall Tree
📍 Winnipeg