Join Magnet Forensics as an IT Support Manager, leading a customer-centric team dedicated to enhancing employee experiences. This hybrid position focuses on technology enablement and effective issue resolution. As the IT Support Manager, you will oversee a globally distributed team, ensuring exceptional support and timely resolutions for all IT issues.

Your ability to leverage metrics and customer feedback will be key in driving continuous improvements in service delivery. This role requires solid leadership combined with hands-on technical skills, making an impact on employee productivity. Key Responsibilities:

- Mentor and manage an international IT support team
- Manage hardware procurement and maintain asset practices
- Ensure meeting spaces are equipped with effective technology
- Streamline onboarding and offboarding processes
- Enhance ticket triage and resolution practices

Requirements:

- Bachelor’s degree in a related field or equivalent experience
- Strong track record in IT support leadership
- In-depth knowledge of IT systems and software
- Skills in customer feedback application
- Capacity to analyze and solve problems effectively

Lead Magnet Forensics' IT support initiatives to empower employee satisfaction.

📌 Magnet Forensics IT Support Leader (Ontario)
🏢 Magnet Forensics
📍 Ontario