Advance your career as a Service Centre Analyst with Sobeys Inc. in Stellarton, NS. This role centers on incident management, team mentorship, and enhancing service delivery.

Join Sobeys, a top Canadian employer, for a 12-month contract. As a Service Centre Analyst, you will serve as an escalation point for high-impact incidents, mentor new analysts, and collaborate with technical teams. Your contributions will enhance service efficiency and elevate customer experiences through continuous improvement.

Key Responsibilities: • Serve as an escalation point for complex incidents • Mentor and guide Service Centre Analysts effectively • Analyze incident trends and recommend service enhancements • Develop and maintain knowledge base documentation • Collaborate with teams to resolve issues and improve services

Requirements: • Bachelor's Degree or DEC with 4+ years experience • Proficient in troubleshooting and issue resolution • Ability to develop technical documentation • Familiarity with service delivery standards • Robust communication and analytical skills

Utilize your expertise in incident management and support efficiency at Sobeys, a leader in grocery retail. #J-18808-Ljbffr

📌 Service Centre Analyst at Sobeys (Winnipeg)
🏢 Sobeys
📍 Winnipeg