Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with cutting-edge solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

Barracuda

Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. We are looking for a Manager, Site Reliability Engineering to lead a team responsible for the reliability, availability, scalability, and operational excellence of high-volume, business-critical SaaS applications. This role combines people leadership with strong technical judgment, helping the team improve reliability practices, reduce operational toil, and support resilient customer-facing services.

In this role, you will manage and develop SRE talent, partner closely with engineering, product, platform, and security teams, and help drive measurable improvements in service health, incident response, automation, and operational readiness. Lead, coach, and develop a high-performing SRE team, setting clear expectations, supporting career growth, and fostering a culture of ownership, collaboration, and continuous improvement. Drive reliability engineering practices across critical services, including SLOs, SLIs, monitoring, alerting, capacity planning, and service health reporting.

Own and improve incident management practices, including major incident coordination, post-incident reviews, follow-up actions, and systemic reliability improvements.



Champion automation and tooling that reduce manual effort, improve operational consistency, and help the team scale support for production services. Use operational data, service metrics, and risk indicators to identify reliability gaps, prioritize improvements, and communicate progress to technical and business stakeholders.

Support secure and compliant operations by partnering with security and engineering teams to embed appropriate controls, documentation, and operational practices into service delivery. 5+ years of experience in SRE, DevOps, infrastructure, cloud operations, or a related technical operations discipline, including experience leading or managing technical teams. ~ Strong understanding of cloud platforms, distributed systems, production operations, and modern reliability practices. ~ Experience implementing or improving SLOs, SLIs, monitoring, alerting, incident response, and post-incident review practices. ~ Demonstrated ability to hire, mentor, coach, and develop engineers while building a healthy, accountable, and inclusive team culture. ~ Strong communication skills, with the ability to explain technical topics clearly to engineering partners, product stakeholders, and business leaders. ~ Track record of using data, operational insight, and structured problem solving to improve service reliability and team effectiveness. ~ Experience influencing operational change across teams, improving documentation practices, or evaluating tools and vendors that support service reliability. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. Equity, in the form of non-qualifying options High-quality health benefits Retirement Plan with employer match Flexible Time Off and Paid Time Off benefits The anticipated on-target earnings range for this role is $136,000 CAD to $182,000 CAD.

📌 Manager, Cloud Services and Site Reliability (Ottawa)
🏢 Barracuda
📍 Ottawa