Job ID

78343

Job Title

Manager In Training

Regular/Temporary

Temporary

Location

Central Campus

Open Date

2026/08/25

Job Type

Limited Term (=12 month)

Close Date

2026/09/01

Employee Group

TMG

Favorite Job

Department

Hospitality Operations

Full/Part Time

Full-Time

Salary Grade/Band

Band G

Salary Range

$55423.00 - $68091.00 (annual)

Job Code

006041

Hiring Range

$55423.00 - $66444.00

Existing Vacancy

Yes - Newly Created Position

Target Number of Openings

2

Hours per Week

35

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Job Purpose

Under the direction of the Chef Manager, Catering Manager or Associate Manager, the Assistant Manager assists in the day-to-day supervision of operations as assigned. This position is an entry level management position in Hospitality Services.

The incumbent provides consistent supervision to front-line and back of house staff to ensure operational efficiency, maintaining department standards for food quality and presentation, service, safety and sanitation while assisting management in meeting and exceeding customer needs and the goals and objectives of the department.

Job Summary

Reporting to the Associate Manager, Catering Manager or Chef Manager, the incumbent:

Assists in the effective management of assigned operations.

Supports management with ordering food and supplies.

Assists with cash control and staff scheduling.

Supports marketing initiatives.

Maintains and improves service and safety standards.

Provides front-line customer service.

Works alongside employees to maximize efficiency, quality and service.

Participates in catering functions, including setup and cleanup.

Supervises employees and performs other managerial duties as assigned.

Staffing

Union Employees: 10

Casual Employees: 15

General Skills

Demonstrated initiative and interest in progressive management opportunities.

Strong supervisory and organizational skills.

Computer proficiency.

Above-average communication and human resources experience.

Ability to complete assigned tasks and projects.

Ability to serve a diverse customer base using innovative food presentation knowledge, public relations skills, and a thorough understanding of food delivery resources.

Ability to work under pressure, respond to emergency situations, and meet deadlines.

Technologies





TouchNet POS / Debit & Credit Terminals

Personal Computer and Microsoft Office Suite

Sabretooth

Key Accountabilities

1. Operational Management

Under the direction of the Chef Manager, Catering Manager or Associate Manager: Assist in day-to-day supervision of Hospitality Services operations.

Provide supervision and direction to employees.

Operate under established departmental objectives.

Monitor operational functions, including supplies, ordering, labour costs, and food costs.

Assist in identifying and implementing effective service delivery models balancing food quality, sustainability, and customer service.

Collaborate with employees to understand operational needs.

Seek customer feedback and communicate industry trends to management.

Monitor inventory levels and assist in purchasing food and supplies.

Assist with staff scheduling.

Ensure marketing, operating, and service standards are followed.

Assist in employee training.

Participate in customer service, food preparation, setup, and cleanup during peak periods.

Act as a customer escalation point when necessary.

1. Human Resource Management

Establish work priorities. Demonstrate work procedures and allocate staff during shifts.

Assist with employee training and identify training gaps.

Recommend training programs to management.

Foster and support a team-based work environment.

Empower staff to provide exceptional customer service.

Encourage high standards and creativity in food preparation and presentation.

Ensure healthy and safe working conditions to support injury reduction objectives.

Education and Experience

College Diploma in Food and Beverage Management or equivalent.

Minimum two years of junior management or supervisory experience in hotel, commercial, or institutional food services.

Experience managing in a unionized environment is considered an asset.

How To Apply To apply for this job, please submit your application online.

Employment Equity Statement





McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a solid commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

Human Resources Service Centre at (phone hidden) ext. 222-HR (22247), or

Faculty of Health Sciences HR Office at ext. 22207, or

School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews.

If you have any questions as you move through the hiring process, please reach out to [email protected] or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.

📌 Manager In Training (Canada)
🏢 McMaster University
📍 Canada