The Network Operations Engineer (L2) is responsible for advanced troubleshooting, incident ownership, service restoration, and operational support across retail stores, distribution centers, corporate offices, cloud platforms, and enterprise network services. The role serves as the primary troubleshooting and restoration tier within the Network Operations organization.

Key Responsibilities

Lead troubleshooting of complex network incidents.

Diagnose and restore services across LAN, WAN, Wireless, SD-WAN, Cloud, Security and ISP domains.

Own incidents from investigation through restoration and closure.

Participate in Major Incident response activities.

Coordinate vendors, carriers, ISPs and service providers.

Retail Network Operations

Support retail store network infrastructure and connectivity.

Support WAN circuits, ISP services, wireless and SD-WAN environments.

Support New Store Openings (NSO) and store migrations.

Coordinate Smart Hands and Field Services activities.





Participate in Root Cause Analysis activities.

Identify recurring incidents and operational trends.

Recommend runbook and process improvements.

Change & Maintenance

Support upgrades, patching and maintenance windows.

Validate implementation success and rollback readiness.

Required Qualifications

5+ years of Network Operations or Enterprise Network Support experience

Experience supporting retail, distribution center and corporate environments

Robust troubleshooting, analytical and communication skills

Experience supporting geographically distributed enterprise environments

Preferred Qualifications

Python or PowerShell exposure

Juniper and Fortinet experience considered an asset

Regards

Talent Acquisition Group - Strategic Recruitment Manager

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📌 Network Operations Engineer (Vancouver)
🏢 Themesoft
📍 Vancouver