Orleans Toyota is currently seeking an

Appointment Coordinator

to join our team of customer focused professionalswithin our high volume and process-driven Dealership.

Purpose/Summaryof Position:

Handle all incoming service calls and emails for service appointments Advise and promote recommended scheduled maintenance Answer customer inquiries, concerns and provide assistance where needed Input and maintain vehicle/customer information in the computer system Complete outbound reminder calls and emails to schedule appointments Identify and escape customer concerns with the management team usingour process Conduct Follow-Up calls for Customer Satisfaction Required Qualifications:

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money. Fluent in French and English is required Passionfor delivering a consistently exceptional customer experience Abilityto multi-task between computer programs, maintaining engagement andrapport with customer on the phone Energizedby challenges; driven to improve efficiencies,



learn and grow Proactive self-starterwith a desire for accountability Operateswith the highest level of integrity Exceptionalinitiative, high energy and positive attitude Processdriven with impeccable organization and prioritization abilities Abilityto analyze a problem and provide an effective solution in a rapid-pacedenvironment Impeccablefollow-through and commitment to achieving targeted goals and objectives Candidates must possess:

Previous Dealership Service Department Appointment Booking experience preferred Preferred Previous customer service/administrative experience required Experience with CDK or Dealermine an asset Why We're Awesome:

Commitmentto an exceptional employee experience Employeeand Family Assistance Program Collaborativework environment, group support and ongoing training Orleans Toyota i s an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at [email protected] to make your needs known in advance.

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📌 Call Center (Montreal)
🏢 CanadaOne Auto Group
📍 Montreal