Drive IT operations at Pathway Communications as an IT Manager, overseeing service delivery and client growth in Markham, Ontario. Lead a multi-location team and ensure excellence in client experience.

The IT Manager is responsible for the entire service delivery lifecycle, managing 24/7 operations and fostering client success. You will spearhead client onboarding, oversee technical environments, and mentor your team to develop a high-performance culture. Moreover, the role emphasizes continuous improvement while maintaining rigorous compliance with service level agreements (SLAs).

Key Responsibilities:



• Manage 24/7 contact center and service desk operations • Lead end-to-end onboarding and project delivery • Oversee Windows Server and Microsoft 365 environments • Mentor service desk teams and set transparent performance objectives • Track delivery KPIs and generate reports for review

Requirements: • Bachelor's degree in IT or Computer Science • 5+ years in service delivery leadership • Proven experience in contact center management • Deep knowledge of ITIL principles • ITIL certification and Azure experience

Utilize your technical expertise and leadership skills to enhance service delivery and client satisfaction at Pathway Communications. #J-18808-Ljbffr

📌 IT Manager at Pathway Communications (Winnipeg)
🏢 Pathway Communications
📍 Winnipeg