Senior Manager, Technical ServicesExempt Level 7: $128,505 - $154,197ResponsibilitiesOversee efficient and effective operations of enterprise infrastructure ensuring high availability, performance, and security of critical services, including servers, networks, data centers, and cloud services, ensuring system availability, security, performance, maintenance, and after‑hours support.Develop infrastructure strategies, technology roadmaps, and standards aligned with organizational goals, while participating in governance and cross‑functional committees and integrating emerging technologies to enhance scalability and resilience.Lead, mentor, and manage technical staff setting clear objectives and performance standards including workforce planning, recruitment, and resource allocation.Plan and lead infrastructure projects, upgrades, cloud migrations, and modernization initiatives to support operational and business needs ensuring projects are delivered on time and within scope.Collaborate with internal departments, vendors, unions, and external partners to communicate plans, gather requirements, foster strong partnerships, proactively resolve issues and enhance customer satisfaction.Oversee change management processes and ensure compliance with security, privacy, accessibility and cybersecurity standards to minimize risks and meet audit requirements.Manage budgets, procurement, contracts, vendor performance, and cost control for infrastructure services and technologies.Monitor service performance metrics such as system uptime percentages, incident response and resolution times, capacity utilization, identify improvement opportunities,



and implement best practices to enhance reliability and efficiency.Lead incident response, disaster recovery, backup strategies, and risk mitigation to maintain business continuity.Ensure accurate system documentation, knowledge transfer, and training for support teams and end‑users.Perform other duties as assigned or required.QualificationsA relevant degree in Computer Science, Engineering or related field or equivalent combination of education and experience.Minimum of seven (7) years of relevant experience in a similar capacity managing large‑scale ICT infrastructure and operations in a complex, multi‑site enterprise environment.Proven ability to lead and manage diverse technical teams, including motivating, mentoring, performance management, and coaching staff to support both daily operations and major projects.In‑depth knowledge of enterprise IT infrastructure – including Windows server environments, Active Directory, virtualization platforms (VMware), cloud services (Azure and Microsoft 365), networking (LAN/WAN, Cisco/Aruba wireless), storage systems, and related infrastructure tools; strong understanding ofITIL and cybersecurity best practices.Strong strategic thinking and solution design skills to analyze technological challenges and develop effective infrastructure solutions aligned with business objectives.Excellent analytical and decision‑making capabilities,



with a track record of proactively identifying issues, evaluating risks, and implementing timely resolutions.Excellent written and verbal communication skills, with the ability to engage both technical and non‑technical stakeholders.Strong interpersonal and relationship‑building skills to work collaboratively across departments and with external partners and vendors.Familiarity with structured change management processes; able to drive initiatives from planning through execution while maintaining service continuity.Experience in budgeting, financial planning and vendor management, including procurement processes, contract negotiation and performance monitoring to ensure cost‑effective service delivery.Stay up‑to‑date with emerging technologies, industry trends, and best practices in infrastructure, operations and cybersecurity.Qualified certifications (Microsoft, Cisco, VMware, ITIL, or CISSP) are considered an asset.Willingness and ability to travel occasionally within the Greater Toronto Area and to work outside regular business hours when required (e.G., critical incident response or scheduled maintenance).EEO StatementWe strongly support the TCDSB’s Employment Equity policy and encourage applications from candidates who self‑identify as visible minorities, persons with disabilities, Aboriginal peoples, and women. The TCDSB is committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Disability‑related accommodation during the application process is available upon request.#J-18808-Ljbffr

📌 Senior Manager, Technical Services - $128,505 - $154,197 A Year (Winnipeg)
🏢 Toronto Catholic District School Board
📍 Winnipeg