Step into the role of Advocate for Client Services at Know History in Ottawa, ON. This full-time position revolves around providing empathetic support and guidance to clients navigating services.
We're in search of a detail-oriented professional with 1-2 years of experience in client-facing roles. As an advocate, your primary task is to interact with clients, answering questions and ensuring their needs are met in a culturally informed manner. Accuracy in record-keeping and responsiveness to inquiries are essential components of your day.
Key Responsibilities:
• Engage clients directly to resolve their questions and concerns
• Act as a resource to provide service referrals and support
• Answer calls and emails promptly and professionally




• Manage ticketing by logging interactions efficiently
• Execute data entry and quality assurance tasks
Requirements:
• Experience in client service or administration (1-2 years)
• Robust communication skills, both verbal and written
• Sensitivity to Indigenous culture and issues
• Proficient in data management and office tasks
• A relevant post-secondary education is preferred
Contribute to a culturally safe space while advocating for clients alongside Know History in Ottawa.
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📌 Advocate for Client Services in Ottawa
🏢 KNOW HISTORY
📍 Ottawa