Member Services Representative Part-TimeSt. Catharines, ON, CanadaJob DescriptionWho We AreCAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing oursuite of relevant services and products.A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!This posting is to fill an existing vacancy.About the RoleThis isn’t your typical desk job. As a Member Services Representative (MSR), you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone.This is a multi-faceted, fast-paced position where no two days look the same. You’ll wear many hats — from sales advisor and customer support specialist to travel insurance consultant — all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create exceptional experiences is what makes you a standout.The hourly wage for this role is $19.74.Key ResponsibilitiesRepresent CAA Niagara with professionalism and pride as a brand ambassador.Deliver exceptional customer service in person and over the phone, building trust and loyalty with members.Assist members with a variety of services, including membership, insurance, travel programs, and savings initiatives.Flexibly move between tasks, roles, and locations based on daily operational needs.Provide accurate, helpful,



and timely information to ensure every member leaves with value.Qualifications & SkillsPassionate about providing exceptional customer serviceTech‑savvy, with proficiency in Microsoft applications and other digital toolsExcellent communication skills, strong multitasking abilities, and attention to detailOutgoing, dependable, flexible, and eager to learnAble to thrive in a busy, fast‑changing work environmentAvailability to work flexible hours, including days, evenings, and weekendsEducation & ExperienceSecondary School Diploma preferredExperience in customer service, sales, or related rolesPrevious experience in a multi‑tasking or quick‑paced environment considered an assetWorking ConditionsStandard office environment with frequent computer use and digital systemsOccasional work outside regular business hours may be required to meet operational or business needsWhat’s In It For YouGrowth, training, and development opportunitiesWellness and Green Living Reimbursement ProgramParticipation in the Give Where You Live community programInterview ProcessOur process is designed to provide a full picture of how you would contribute to our team:Pre‑screening callIn‑person interviewBackground checkOfferCAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier‑free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [email protected] will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.#J-18808-Ljbffr

📌 Member Services Representative Part-Time - C$19.7 An Hour - Part Time (Winnipeg)
🏢 CAA Niagara
📍 Winnipeg