What happens next depends almost entirely on how the claims department is run.

As Salus

Mutual’s next Claims Manager, that is yours to own. This is an office-based role in Dutton, Ontario, with regular travel to our branch offices.

Salus

Mutual is a policyholder-owned company where claims sits close to the centre of the business. We are building toward a more customer-centric model, and claims is central to that strategy.

As Claims

Manager, you are accountable for the department, its people, its practices, and its results. Leading the day-to-day operations of the department, including workflows, service delivery standards, and file quality, with travel to branch offices as required Supervising, coaching, and developing the claims team, including performance evaluations, quarterly goal reviews, regular one-on-ones, and participation in recruitment Establishing and maintaining claims policies, procedures, manuals, and performance standards with the Technical Claims Specialist Establishing and monitoring reserve adequacy across all files, maintaining anti-fraud controls, and granting authority on claims that exceed adjuster limits Attending settlement, mediation, and arbitration meetings and court proceedings as required, and attending loss sites to direct investigative efforts and provide emergency assistance Preparing department reports for internal and external use, including P&C1;, Market Conduct Review, budget, reinsurance, audit, and Board reporting, and ensuring statistical data is validated and distributed to OMIA, Farm Mutual Re, regulators, and government Responding to department and agent inquiries, resolving complaints, and working collaboratively with the Administrative, Sales and Marketing, and Underwriting teams Complying, and ensuring compliance, with Company policies, procedures, standards, and applicable legislation,



and handling sensitive information with discretion We are looking for a claims leader who has carried complex files personally and now wants to build the team and the systems that handle them. Minimum ten years of related claims experience across property, auto, and liability files.

Minimum three years of managerial experience, with a demonstrated record of coaching and developing a team.

experience in strategic planning and business development is an asset. Postsecondary education or equivalent training and work experience.

Chartered Insurance

Professional (CIP) designation, or completion of most CIP courses, is an asset.

Technical Knowledge: Detailed knowledge of claims adjustment practices, litigation regulation and procedures, and reinsurance procedures. General knowledge of Ontario Statutory Accident Benefits regulations and procedures, bodily injury claims, and the Health Claims for Auto Insurance (HCAI) system. General knowledge of property damage scoping and estimating, and of building construction materials and techniques.

Working knowledge of data analysis and operational metrics, proficiency in Microsoft Office, and experience with insurance claims software. Remains calm and decisive in urgent situations, including large loss and catastrophe response. Excellent communication skills, written and verbal, with the ability to deliver difficult news with care.

A competitive total compensation package, including base salary, comprehensive benefits, and a pension plan. Access to ongoing training and career advancement opportunities. An inclusive workplace that fosters innovation, teamwork, and continuous learning, with a strong commitment to employee well-being and to the communities we serve.

Salus Mutual Insurance

Company is a policyholder-owned organization founded on the principle of neighbour helping neighbour. As a locally based company, we are deeply committed to supporting and giving back to our communities. We take pride in delivering qualified, friendly customer service through employees and agents who understand our policyholders’ needs and put them first. For more information about Salus Mutual Insurance Company please visit our website or follow us on Facebook, Instagram, or LinkedIn. #

📌 Medical Claims Supervisor (Dutton)
🏢 Salus Mutual Insurance
📍 Dutton