Quality Assurance Engineer – Customer Success (Hybrid QA & Support)Location: Concord, ON (Onsite – 5 Days/Week)Department: ITSalary: $55,000 – $70,000 + BenefitsAbout The Role: Our client is seeking a Quality Assurance Engineer – Customer Success who can operate at the intersection of software testing and end-user support. This is a highly collaborative, customer-facing role requiring a balanced 50/50 split between QA and Customer Support. You will not only ensure product quality through functional and user acceptance testing (UAT), but also work directly with customers to troubleshoot issues, deliver training, and improve overall user experience. The ideal candidate is comfortable moving between technical testing and client interaction seamlessly.Key ResponsibilitiesSoftware Testing & Quality Assurance (50%)Perform functional testing and User Acceptance Testing (UAT) across applications and workflowsCreate, execute, and maintain test cases, test plans, and test documentationIdentify, log, and track defects using JiraValidate API functionality and integrations using PostmanCollaborate closely with developers to troubleshoot issues, verify fixes, and ensure release qualitySupport regression testing cycles for new releases and feature enhancementsAdvocate for user experience improvements based on testing insightsCustomer Support & User Enablement (50%)Provide first-level and second-level support via phone, email,



and ticketing systems (preferably ServiceNow)Troubleshoot application issues and guide users toward effective solutionsWork directly with end users and clients to understand problems and replicate issuesAssist with user onboarding, system setup, and configurationDeliver product training sessions, walkthroughs, and demos to end usersCreate and maintain training materials, knowledge base articles, and user guidesAct as a bridge between customers and internal technical teams, ensuring clear communication and timely resolutionWhat We’re Looking For5–8+ years of experience in Software QA, Application Support, or Customer Success rolesStrong hands-on experience with functional testing and UATExperience with API testing tools (e.G., Postman)Familiarity with bug tracking tools (e.G., Jira)Experience working with ticketing systems (ServiceNow preferred)Proven ability to interact directly with customers and provide training/supportExcellent problem-solving, analytical, and troubleshooting skillsStrong communication skills – able to explain technical concepts to non-technical usersHighly organized with the ability to manage multiple priorities in a quick-paced environmentWork EnvironmentFull-time, onsite role (5 days/week in Concord, ON)Customer-facing position requiring strong interpersonal and communication skillsMay require occasional flexibility to support U.S. time zones#J-18808-Ljbffr

📌 Support Qa Specialist - C$55,000 - C$70,000 A Year (Winnipeg)
🏢 TalentSphere Staffing Solutions
📍 Winnipeg