Détails De La Rémunération$22.50 - $28.33 CADDescription Du PosteAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.Lieu De TravailSherwood Park, Alberta, CanadaHoraire15Secteur D’activitéServices bancaires personnels et commerciauxJob TitleCustomer Experience AssociateJob DescriptionWe are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.In This Role, You WillProcess financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and EthicsUnderstand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential mattersRespond and resolve customers' concerns using standard procedures and escalating non-standard activities,



as necessaryAchieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate mannerConnect personally with customers to advise them appropriately and clearly on banking solutions and processesHelp build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance developmentAssist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activitiesDeliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellenceJob RequirementsHigh School diploma and/or 1+ years of relevant experienceUndergraduate degree or equivalent is an asset.Solid administration, organizational, planning and time management skills to work in a fast-paced environment.Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner#J-18808-Ljbffr

📌 Assoc., Expérience Client - C$22.5 - C$28.3 An Hour (Strathcona County)
🏢 TD CANADA TRUST
📍 Strathcona County