Assistant Manager, Ticketing Services – MarketContract Full‑Time – Toronto, ON, CanadaRequisition ID: 2077Salary Range: $50,000 – $70,380 per yearTIFF is a charitable, cultural organization committed to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds.Equity, Diversity & InclusionTIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness. We welcome applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and those across the spectrum of sexual orientation and gender identities. If you require accommodation, please contact [email protected] Control: Monitor and manage all ticket "holds" for festival events, ensuring precise inventory levels for internal stakeholders and partners.Seating Logistics: Review seat maps and inventory prior to reserved events; provide accurate,updated seating charts to venue teams to prevent seating conflicts.Data Reporting: Generate and analyze complex ticketing reports and customer lists to support data‑driven decision‑making across the organization.Staff Supervision: Directly supervise the Internal Ticketing team, ensuring all staff adhere to organizational policies and deliver high‑standard service.Process Development: Design and implement streamlined workflows for internal ticket requests and seating allocations to improve departmental efficiency.Administrative Support: Provide high‑level tactical support to the Manager of Ticketing Operations, assisting with long‑term planning and troubleshooting.Cross‑Departmental Liaison:



Act as the primary point of contact for internal departments to resolve ticketing requirements and logistical challenges.Issue Resolution: Proactively communicate and resolve event‑related ticketing issues, ensuring minimal disruption to the guest experience.Other duties as assigned.Job Grade & SalaryJob Grade 2. Salary ranges reflect required skills and experience; progression available based on performance.Minimum RequirementsExperience & Knowledge3–5+ years of experience in ticketing operations, event management, or customer‑transactional database management.Proven experience managing ticketing for multiple event types, including year‑round programming, third‑party/rental events, and high‑volume festivals.Experience with Ticketmaster products (e.G., Archtics/Host) is strongly preferred.Experience overseeing or leading a customer‑facing online e‑commerce platform.Experience supervising or leading a team, focusing on training and policy enforcement.Familiarity with CRM systems, reporting tools, and other event management software.Technical & Operational SkillsProficient in intermediate‑level spreadsheet tools (e.G., pivot tables, VLOOKUPs, data visualization) for inventory and sales reporting.Advanced experience managing ticket inventory, including seat‑mapping, manifest builds,



and complex online sales structures.Ability to interpret sales and operational reports to inform decision‑making and optimize inventory performance.Skilled in understanding, implementing, and enforcing strict policies with internal stakeholders.Project Management & Organizational SkillsStrong project management skills with a track record of planning and executing complex, multi‑venue events.Ability to manage multiple priorities and projects simultaneously while meeting strict deadlines.Self‑starter with excellent problem‑solving skills and the ability to work independently in a fast‑paced workplace.Demonstrates a high level of accuracy, efficiency, and meticulous attention to detail.Excellent verbal and written communication skills, with the ability to liaise effectively with internal teams, external partners, and vendors.Proven ability in de‑escalation and conflict resolution, especially when managing high‑stakes expectations from internal stakeholders or VIPs.Ability to foster a positive, innovative, and collaborative work environment.Demonstrates mature judgment, professionalism, and diplomacy under extreme pressure.Working Conditions & Physical RequirementsFlexible work schedule, including frequent evenings and weekends.Schedules may change or extend on short notice based on event needs; candidates must be prepared to stay beyond scheduled end times.Mandatory availability: full, uninterrupted availability is required during peak periods, specifically August and September, for festival operations.Regular in‑office presence required.Additional duties as assigned.VacancyThis job posting is for an existing vacancy.#J-18808-Ljbffr

📌 Assistant Manager, Ticketing Services -Market - C$50,000 - C$70,380 A Year (Winnipeg)
🏢 Tiff
📍 Winnipeg