Role: Network Operations Engineer

Location: Vancouver, B.C(Onsite)

Responsibilities:

Incident Management & Service Restoration

- Lead troubleshooting of complex network incidents.
- Diagnose and restore services across LAN, WAN, Wireless, SD-WAN, Cloud, Security and ISP domains.
- Own incidents from investigation through restoration and closure.
- Participate in Major Incident response activities.
- Coordinate vendors, carriers, ISPs and service providers.

Retail Network Operations

- Support retail store network infrastructure and connectivity.
- Support WAN circuits, ISP services, wireless and SD-WAN environments.
- Support Current Store Openings (NSO) and store migrations.
- Coordinate Smart Hands and Field Services activities.

Problem Management

- Participate in Root Cause Analysis activities.
- Identify recurring incidents and operational trends.
- Recommend runbook and process improvements.

Change & Maintenance

- Execute approved network changes.
- Support upgrades, patching and maintenance windows.




- Validate implementation success and rollback readiness.

Required Skills:

- 8+ years of Network Operations or Enterprise Network Support experience
- Experience supporting retail, distribution center and corporate environments
- Strong troubleshooting, analytical and communication skills
- Experience supporting geographically distributed enterprise environments

Technical Skills

Cisco Routing & Switching, Cisco Meraki, SD-WAN, Palo Alto Firewalls, Zscaler, Infoblox, Azure Networking, AWS Networking, SolarWinds, Datadog, Splunk, ServiceNow, Wireshark, ISP/Carrier troubleshooting.

Preferred Qualifications

- CCNA or CCNP Enterprise
- ITIL Foundation
- Azure or AWS networking experience
- Python or PowerShell exposure
- Juniper and Fortinet experience considered an asset

Regards

Praveen Kumar

Talent Acquisition Group – Strategic Recruitment Manager [email protected]| Themesoft Inc

📌 Network Operations Engineer (Vancouver)
🏢 Themesoft
📍 Vancouver