Lead the global complaint vigilance at Kenvue, focusing on regulatory compliance and system improvements. This hybrid role demands advanced skills in complaint management and team leadership.

Kenvue is seeking a Senior Manager for Complaint Vigilance to create and manage robust frameworks for global complaint handling. With 8-10 years of experience in complaint management, you will enhance complaint systems and mentor a high-performing team. Your role will require strategic leadership, effective communication, and innovation, ensuring compliance across all product lines.

Key Responsibilities:



• Design and implement frameworks for complaint handling • Drive continuous improvement in complaint processing • Develop metrics and AI-driven tools for trend monitoring • Lead and inspire a cross-functional complaint management team • Collaborate with regulatory authorities and quality teams

Requirements: • Bachelor's degree in a relevant field required • 8-10 years in complaint management or quality assurance • Proven expertise in customer complaint systems • Robust leadership and team management experience • Excellent verbal and written communication skills

Elevate Kenvue’s complaint vigilance while driving innovation and compliance in customer service. #J-18808-Ljbffr

📌 Senior Manager for Complaint Vigilance (Courtice)
🏢 Kenvue
📍 Courtice