We are seeking a dependable and detail-oriented Night Auditor / Guest Services Agent to join our Front Office team at the Holiday Inn Express and Suites Toronto Airport South. This role is responsible for ensuring smooth overnight operations, accurate financial reporting, and delivering exceptional guest service in alignment with IHG brand standards.

Key Responsibilities

- Perform overnight front desk duties including guest check-ins, check-outs, and handling inquiries
- Balance and audit daily financial transactions; post charges and generate reports
- Prepare, print, and distribute required daily reports for management
- Deliver exceptional guest service with professionalism, empathy, and urgency
- Accurately input and manage data using HotelKey PMS, ensuring billing accuracy
- Monitor hotel premises to ensure safety, security, and cleanliness overnight
- Address guest concerns including room changes, noise complaints, and maintenance issues
- Assist with early morning breakfast setup and light preparation as needed
- Manage switchboard operations including wake-up calls and message handling
- Coordinate with Housekeeping and Maintenance to maintain room status accuracy
- Maintain and balance cash float; process payments including credit cards and vouchers
- Complete night audit checklist and ensure a smooth shift handover
- Maintain front desk and lobby organization and cleanliness




- Promote hotel services and amenities to enhance guest experience and revenue
- Support training and onboarding of new team members as needed
- Follow all hotel policies related to safety, hygiene, and professional conduct
- Perform other duties as assigned

Qualifications & Skills

- Strong communication skills in English (verbal and written)
- Professional demeanor with a customer-focused attitude
- Ability to remain calm and effective in high-pressure situations
- Strong attention to detail and accuracy in financial reporting
- Comfortable using hotel systems and handling data entry
- Basic math skills and ability to perform calculations accurately
- Team-oriented mindset with a willingness to support colleagues
- Ability to stand and work at the front desk for extended periods
- Prior hotel experience is an asset

Job Details

- Job Type: Permanent, Part time
- Pay: Up to $20.00 per hour
- Schedule: Overnight shifts, including weekends

Benefits

- On-site parking
- Employee rates across IHG properties

Job Types: Part-time, Permanent Pay: $18.50-$20.00 per hour

Benefits

- On-site parking

Ability to commute/relocate:
- Etobicoke, ON M9W 6H3: reliably commute or plan to relocate before starting work (required)

Experience:
- Hotel front desk: 1 year (required)

Work Location: In person

📌 Night Auditor/Front Desk Agent (Etobicoke)
🏢 Holiday Inn Express and Suites Toronto Airport South
📍 Etobicoke