RoleThe DB Senior Client Success Manager is the main client contact for complex deliverables and recent products. They provide expert consultation, shape decisions, and uncover revenue growth opportunities by understanding client needs deeply. Additionally, they work with internal teams to convey Alight’s stance on legislative changes and engage in strategic client discussions.ResponsibilitiesServing as subject matter expert on defined benefit regulations, compliance requirements, and industry best practices.Effectively consult and present to external executive leaders on plan design, administrative considerations, and legislative landscape.Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space.Utilizing expert knowledge of DB to work with the client on difficult plan issues and provide guidance on complex plan changes or projects.Managing in‑year revenue growth with a focus on project work and upselling existing scope.Managing the client contract, preserving contract margins, including SLA adherence and E&O negotiations.Partnering with Oversight & Excellence to reduce total cost by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, and leverage scale.Collaborating with Renewal Executives and Client Leader to prepare renewal,



gauging the pulse of key stakeholders and decision‑makers to expand or upsell current solution offerings.Communicating regularly with clients at senior and executive levels of the organization on client delivery.Requirements7 years of experience in defined benefit plan administration.5+ years of direct experience in client relationship and project management.Ability to work with and influence all areas of the client delivery business across all stakeholders to meet client outcomes.Ability to anticipate client needs based on extensive DB and client knowledge, leading the team through changes to support client goals.Effective communication and influencing skills on domain and technical matters, internally and externally.BenefitsWe offer programs and plans for a healthy mind, body, wallet, and life, including health coverage options, wellbeing and support programs, retirement plans, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and several voluntary benefit options. Background checks may include SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, credit check, and/or drug test, as required. Applicants will be notified of required checks during the hiring process.Equal Opportunity Policy StatementAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy,



marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, Alight takes affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation or modification by contacting their recruiter.Authorization to Work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.Salary Pay RangeMinimum: 80,000.00 CADMaximum: 104,000.00 CADPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non‑discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.#J-18808-Ljbffr

📌 Defined Benefits Senior Client Manager - C$80,000 - C$104,000 A Year (Winnipeg)
🏢 Alight
📍 Winnipeg