Lead the Customer Experience function at Wolters Kluwer ELM Solutions, driving retention and expansion strategies. This strategic role demands expertise in customer success and SaaS management.

Wolters Kluwer is seeking a Director of Customer Experience to elevate client interactions and enhance retention strategies. As a key member of the Sales organization, you will influence deal conversions and account renewals while managing a significant portfolio of clients. Your impactful leadership will be crucial in building strong customer outcomes and driving expansion across ELM solutions.

Key Responsibilities:



• Establish a formal Customer Experience function • Partner with Account Management on client renewals • Create scalable models for different account types • Drive value realization throughout the customer lifecycle • Own retention initiatives and promote platform adoption

Requirements: • Over 10 years in customer-facing SaaS roles • Proven experience in building customer experience functions • Robust track record in account retention and expansion • Familiar with SaaS metrics and customer lifecycle management • Executive presence for engaging stakeholders

Shape the future of customer engagement and retention at Wolters Kluwer while implementing strategies for growth. #J-18808-Ljbffr

📌 Director Customer Experience at Wolters Kluwer (Winnipeg)
🏢 Wolters Kluwer
📍 Winnipeg