Statement of PurposeThe Intake and Rent Administration Coordinator is responsible for coordinating the end-to-end intake process for the participants Neighbours Community Homes (Neighbours) serves. Reporting to the Manager of Tenancy Services, the Coordinator also supports the rent administration functions based on Rent Geared to Income (RGI) and other guidelines and provides timely and exceptional customer service.QualificationsWork Experience / Education / CertificationsUndergraduate Degree in Social Services or related field.Certified Rent Geared to Income Administration for the City of Toronto.Experience in rent calculation for subsidized housing.Experience in rent administration module in Yardi.3-5 years’ experience working with homeless people or people living with serious mental illness/addiction and people who have experienced violence and social isolation.3-5 years’ experience in intake and related work experience in a residential setting.1-2 years’ experience in data analysis and reporting.Competencies / Skills / AttributesHigh level of communication, assessment skills and crisis intervention skills.Proficiency in mental health recovery approach, harm reduction, anti-oppression and trauma-informed principles.Knowledgeable about the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), Residential Tenancies Act (RTA) and Social Housing Reform Act.Ability to work within a multi-disciplinary team environment as well as independently.Exceptional skills in Microsoft Suite.Able to travel to housing sites.Position ResponsibilitiesIntakeAccept and process supportive housing referrals from the Access Point, the City of Toronto, and partner agencies.Assess eligibility of prospective Tenants and provide information to ineligible applicants.Manage the internal transfer waiting lists and process internal transfer applications.Manage vacancies to minimize vacancy loss.Identify suitable applicants from waiting lists for vacancies, coordinate interviews and/or viewing of units.Coordinate with other departments of move-ins and move-outs,



including property services, finance and support services.Prepare leases, verify documents, income and calculate rent for new and transferring Tenants; accept initial rent payment, and issue receipts and unit keys; orient new Tenants to their rights and responsibilities.Unit viewing and lease signing may occur on housing sites.Receive notice of terminations/vacancies from Tenants and/or staff; inform relevant staff, including property services and finance staff.Collect, analyze, and report intake related data, including vacancies, referral source, and housing tenure by program.Keep the vacancy list for Group Homes.Rent AdministrationLearn and maintain current knowledge of RGI and relevant guidelines for determining rent.Implement the income verification process for all tenants, including issuing letters to Tenants, following up with Tenants and Support Teams, and initiating changes to rent charges where necessary.Implement and maintain electronic fund transfers from Tenants for rent payments directly from resident bank accounts.Communicate with ODSP, OW and other bodies about direct payments and electronic funds transfers.Provide information and explanations of rent charges to Tenants, Support Workers, Managers and other relevant staff.Maintain relationships with partner agencies of group homes; collect documents, calculate rent, inform the partner agencies, and update Yardi accordingly.Organizational ResponsibilitiesBe knowledgeable about and act within the relevant legislation including the Occupational Health and Safety Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), Residential Tenancies Act (RTA), Mental Health Act, Child and Family Services Act,



Personal Health Information Protection Act (PHIPA), Housing Services Act, and Ontario Fire and Building Codes.Establish and maintain effective working relationships with Neighbours staff, tenants, referring agencies, and relevant community organizations.Model the organizational values, policies and professional ethics and demonstrate commitment to the strategic direction.Demonstrate active support for the organizational direction and priorities in own actions.Proactively engage in program and organizational change activities as directed.Model and promote a culture where everyone is accountable for making sure decisions and goals are met and projects/tasks are completed.Identify and remove barriers to service excellence.Demonstrate personal commitment and culture to wellness.Embrace and demonstrate Neighbours values in your own actions.Participate in work culture of positive thinking, initiative and creativity.Develop and maintain cooperative working relationships with allied community agencies and professionals and participate in community committees and internal Neighbours committees as required.Ensure conduct is in accordance with the Code of Ethics and Standards of Practice of the governing body of their profession, and all applicable legislation is adhered to.Comply with the policies of Neighbours, including those pertaining to the confidentiality of client information.Represent the agency in a positive manner with client, colleagues and the community at large.Attend supervision meetings with the Manager, Quality and Social Housing Administration for the purpose of review of work expectations and performance evaluation.Working ConditionsWork hours are 35 hours per week.Work evenings and weekends as required.Requirement to travel to and work from other Neighbours locations as required.Hiring Rate$31.11 per HourAccommodations are available upon request for candidates with disabilities who are participating in the recruitment process and for those hired.#J-18808-Ljbffr

📌 Intake And Rent Administration Coordinator - $31.1 An Hour (Winnipeg)
🏢 Neighbours Community Homes
📍 Winnipeg