Title: ONSITE OPERATIONS COORDINATOR (Aerospace & Defense)

Location: Montreal, Quebec, Canada

Full-Time/Permanent

:

REPORTING

P&WC; CoE Head (Offshore) / Canada Operations Leader (Onsite) LANGUAGE

High proficiency in French mandatory; qualified English (Verbal & Written) PROFILE

Business / Engineering graduate; aerospace experience preferred

ROLE PURPOSE

Serve as Cyient’s onsite face in Québec, bridging customer stakeholders, Canadian regulatory authorities, and offshore delivery teams. Coordinate day-to-day operations, understand and relay escalations and opportunities, enable issue resolution, and maintain disciplined governance and compliance follow-through.

CORE RESPONSIBILITIES

· Act as the first point of contact for day-to-day onsite operational matters and maintain trusted customer relationships.

· Coordinate closely with offshore managers and project teams to clarify priorities, communicate concerns, and drive issue resolution.

· Understand escalations, assess operational impact, maintain ownership and action logs, and relay critical matters promptly to offshore and account leadership.

· Identify account opportunities, capture customer needs, position relevant Cyient capabilities, and support discussions using strong influencing and negotiation skills.

· Coordinate governance meetings and maintain project administration, dashboards, minutes, action trackers, risk registers, and periodic reports.

· Coordinate workforce matters, employee engagement, local staffing needs, labor-leasing candidate positioning, interviews, onboarding, and utilization follow-up.

SUCCESS MEASURES

· Timely closure of operational actions and escalations.

· Clear, accurate, and punctual governance reporting.

· Strong onsite-offshore alignment and stakeholder satisfaction.

· Qualified growth opportunities identified and progressed.

· Compliance submissions and approvals tracked to closure.

COMPLIANCE & GOVERNMENT COORDINATION

· Coordinate with Cyient legal, trade-compliance, security, HR,



and customer teams for Controlled Goods Program / Controlled Goods Directorate (CGP/CGD), ITAR, export-control, and personnel security requirements.

· Serve as the operational liaison for Canadian government and customer compliance interactions, while ensuring formal submissions and legal interpretations remain with authorized compliance specialists.

· Coordinate applications, renewals, supporting documentation, screening inputs, acknowledgments, and related approvals for eligible personnel and facilities.

· Maintain a controlled tracker for submission status, validity/renewal dates, evidence, dependencies, owners, and approvals; protect personal and controlled information.

· Proactively flag missing documents, approval delays, access risks, or potential non-compliance and escalate through established channels.

· Support government/customer audits and internal reviews by coordinating evidence, responses, corrective actions, and closure records.

· Ensure associates receive required compliance briefings before access or assignment and coordinate access removal when roles change or employment ends.

QUALIFICATIONS & EXPERIENCE

· Bachelor’s degree in business administration, Management, Engineering, or a related discipline; a business graduate is preferred.

· Experience in aerospace, defense, engineering services, manufacturing, or another regulated technical environment is preferred.

· Experience in customer-facing operations, account coordination, project administration, or onsite-offshore delivery coordination.

· Exposure to CGP/CGD, ITAR, export-control, personnel screening, or customer security processes is preferred.

MANDATORY CAPABILITIES

· High proficiency in French, spoken and written, is mandatory.

· Qualified proficiency in English for regular coordination with global and offshore teams.

· Stakeholder management, negotiation, influencing, issue resolution, disciplined follow-up, and concise business reporting.

· Working proficiency in Microsoft Excel, PowerPoint, Teams, and operational tracking tools; Power BI exposure is an advantage.

📌 ONSITE OPERATIONS COORDINATOR (Montreal)
🏢 Infostride
📍 Montreal