Customer Solutions AnalystLocation:Markham, ON (Hybrid)Expected Salary Range:$50,000 - $55,000 CADRole Type:Backfill PositionAI Disclosure:AI is not used to screen, assess, or select applicants for this roleResponsibilitiesInvestigate accounting and operational questions to provide solutions that fit client business needs.Maintain composure under stressful situations.Employ time management skills to efficiently resolve multiple client issues.Be result‑driven, achieve team goals, establish integrity and trust with team and clients, and remain customer focused.Serve as primary support liaison between clients and Jonas.Keep clients informed of progression and provide follow‑up as necessary.Collaborate with other departments or offices as needed to expedite resolutions.Promote and maintain a high quality, professional,



service‑oriented company image among clients.Assist with testing of the construction product.QualificationsExperience in accounting‑based applications in construction, service or related industries is an asset.Preferable customer service experience in the software industry.Ability to multi‑task in a fast‑paced environment and set priorities within time constraints.Excellent organizational, time management, punctuality and customer service skills.Courteous and professional phone manner, demeanor and attitude.Positive team player, yet willing to take personal responsibility for issue resolution.Proven ability to meet deadlines.Proven ability to problem‑solve and teach others.Excellent command of the English language (spoken and written).Accounting degree and/or experience preferred.Business Unit:Jonas ConstructionScheduled Weekly Hours:37.5Number of Openings:1#J-18808-Ljbffr

📌 Customer Solutions Analyst - C$50,000 - C$55,000 A Year (Winnipeg)
🏢 Jonas
📍 Winnipeg