Job Overview The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.

Duties & Responsibilities

- Follow policies, procedures and service systems to meet the goals of the department

- Manage timelines for various projects, ensuring they are completed accurately and efficiently

- Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints

- Shop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.

- Assist in developing or transitioning clinic relationships.

- Perform other duties as required

- Assisting and supporting CCM in their duties

Education, Training & Qualifications

- Minimum 24 months in an Operations Team Member role or service industry





- High School Diploma or equivalent

- Valid Driver License by be required

Skills & Abilities

- Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets

- Demonstrated ability to identify key issues and propose practical solutions.

- Demonstrated ability to plan, prioritize and execute activities and projects.

- Effective problem-solving and time management skills

- Effectively communicate, written and verbal

- High level of integrity and worth ethic

- Robust attention to detail
- Strong interpersonal skills with the ability to maintain relationships with team members

Working Conditions

- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion

- Regular lifting/moving 100+ lbs
- Regularly be exposed to elevated noise levels.

- Regularly be exposed to elevated heat levels.

- Regular handling of deceased pets.

📌 Operations Lead (Guelph)
🏢 Gateway Services
📍 Guelph