Head of Business Operations, Audiovisual & Live Events CASH BONUS Performance-based bonus tied to operational and financial targets THE OFFICE Permanently In-Office A leadership role owning warehouse fulfillment and inventory management end to end, with direct authority to build the systems, capacity model, and team culture needed to scale the operation.

Capacity

Planning &

• Flex Labour Management (25%) Systems, Documentation &

• Inventory Oversight (20%) Map how a project actually moves from sold to prepped to shipped to returned, and find every point where information arrives late, incomplete, or through the wrong channel Redesign the handoffs between the project side, the warehouse floor, Shipping and Receiving, and the four technical departments to reduce steps, clarify ownership, and cut rework Set and hit targets for on-time, complete project delivery, finding and removing blockages where gear, information, or people get stuck Design the communication rhythm that connects warehouse, inventory, and project teams, including meetings, handoffs, escalation paths, and shared visibility Capacity Planning &

• Flex Labour Management Establish what the permanent team can actually deliver, in labour hours, by department and skill set Define the standard labour a project consumes by type and size, and build the trigger logic that determines whether work is absorbed in-house or requires freelance support Own the freelance bench end to end: recruiting, training, rating,



and keeping it warm and available on short notice Diagnose why technicians leave and address the root causes to build a crew people want to stay on Hire and set up a new manager own inventory control from day one once fulfillment work is underway Systems, Documentation &

• Inventory Oversight Write the operating playbook covering how a project gets fulfilled, who owns which decision, and how a new technician is trained Turn to inventory control once fulfillment is stable, addressing accuracy, cycle counting discipline, asset tracking, and maintenance cadence A quick-growing audiovisual equipment supplier serving live events and production work, providing warehouse fulfillment, staging, and technical support that make client projects happen. The business has grown quickly, and its operational infrastructure now needs to scale to match. Ideal for an operations leader who wants to build systems and a team culture that outlast them, in an organization actively investing in the leadership needed to scale.

Get on the floor: work a prep, load a truck, sit through a receiving shift Begin building relationships with direct reports and department heads Begin redesigning fulfillment handoffs between the project side, the warehouse floor, and the technical departments Redesigned fulfillment handoffs live and holding under real project load Freelance bench built and tested against short-notice work Fulfillment metrics measured, trending in the right direction, and reported on a regular cycle Inventory work underway and a search opened for a new manager to own it 5+ years in operations leadership, including at least 2+ years managing managers, with a track record of scaling a warehouse, fulfillment, logistics, or production operation through a real growth phase ~ Proven experience building and running a flex or freelance labour model that absorbs unpredictable, short-notice demand ~

📌 Operations Manager - Medical (Toronto)
🏢 Outhire
📍 Toronto