We are growing!!! Ready to be part of an incredible team?

We are currently looking for a Permanent Full Time Optometric-Administrative Assistant to join our team in Stratford, Ontario at Stratford Family Eye Care.

Are you an enthusiastic, customer-driven, team-focused person who has an eye for fashion and is passionate about the healthcare industry?

Our clinic offers a fun and professional work environment with opportunities to grow. We live by our mission statement…Your Vision is Our Focus.

TRAINING WILL BE PROVIDED. If you have experience in the eye care industry, great!

If not, we are willing to train a motivated candidate. Experience in retail, hospitality and customer service is beneficial.

Our compensation package includes competitive wages depending on level of experience, group benefits, medical, dental, vision care, life insurance, and paid training opportunities.

Please see our website at www.stratfordfamilyeyecare.ca to ensure our location and hours are a positive fit for you.

Position details:

· You will be taught the necessary OHIP and appointment codes, and how to operate the scheduling software.

· Update electronic records, and perform other routine clerical tasks as assigned by the Office Manager

· Answer and maintain website and email inquiries for scheduling appointments and checking on orders, etc.

· Maintain patient records, insurance submissions, and maintain clear financial records for patient files and office day end.

· Instruct patients on proper eyewear use and care of new eyeglass lenses.

· Call patients to let them know when their glasses/order is ready as needed.





· Troubleshoot and problem solve eyewear concerns and issues to ensure patient satisfaction as able or refer to correct source.

· Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures.

· Maintain an organized and tidy workspace and ensure each morning/evening that the clinic is organized and tidy.

· Organize seasonal displays.

· Future training in Pre-testing, Frame Selection etc

Our ideal candidate:

· Passionate about providing a great patient experience.

· Strong critical thinking and troubleshooting skills.

· Motivated with strong ability to prioritize and re-prioritize as new tasks are introduced.

· Excellent phone and customer service skills

· Must have experience using Microsoft Office, Outlook

· Data entry

· Meet deadlines as required by doctors/managers.

Schedule:

· Monday to Friday, 2 evenings per week, 2 Saturdays a month

· Schedule may vary slightly depending on clinic needs

Please forward resume to [email protected]

Attention to Alicia

Application deadline: September 25th 2026

We will only be contacting the candidates selected for interviews and appreciate all other applicants who apply for this position. If you are selected for an interview and require accommodation please let us know right away so we can make the appropriate arrangements.

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits

- Dental care
- Extended health care
- Vision care

Education:
- Secondary School (preferred)

Experience:
- Customer service: 1 year (preferred)
- Retail sales: 1 year (preferred)
- Office: 1 year (preferred)

Language:
- English (preferred)

Work Location: In person

📌 Optometric Assistant (Stratford)
🏢 Stratford Family Eye Care
📍 Stratford