Regional Operations CoordinatorWorking closely with the Regional Vice President, the Regional Operations Coordinator supports a variety of administrative, clean‑up, audit, and regular reporting activities as well as some member‑facing activities throughout their assigned region. This position is required to resolve questions quickly and collaborate with a variety of teams across DUCA to find answers to time‑sensitive matters.Key Accountabilities & DutiesComplete administrative activities related to compliance and/or audit findings, helping to close any gaps in paperwork or information by attending branches within the region and contacting members to confirm or obtain information.Assist with first‑level member complaints or concerns, calling members to enable problem resolution at the first point of contact.Review and compile data from multiple sources into accurate reports, tracking activities across the region or for specific branches.Make outbound awareness and service follow‑up calls to members as well as proactive outbound calls to book advisor appointments.Remain current on DUCA products, services, operational and risk policies, and procedures.Other projects and administrative duties as assigned.Work with internal teams (Deposits, Estate Administration, Marketing, etc.) on assigned audit or clean‑up activities, or to process member requests.Attend regional meetings as required.Deliver exceptional customer service by developing relationships, maintaining regular communication,



and providing timely responses and value‑added information to members.Occupational Experience & Education RequirementsPost‑secondary education.Minimum of three years’ banking experience; credit union experienceconsidered an asset.Knowledge of retail banking products and services; knowledge of credit union products and services considered an asset.Experience with DUCA’s Banking System (DNA), Automated Loan Origination System (ASAPP), and Customer Relationship Management (CRM) system considered an asset.Knowledge, Skills & AttributesPassion for providing excellent member service and helping members to achieve their goals.Strong customer service, relationship building, and follow‑up skills.Pro‑active, motivated team player, comfortable working in a fast‑paced workplace.Demonstrated ability to take initiative and work independently.Strong written and verbal communication skills.Strong business acumen and financial industry knowledge.Ability to self‑manage workload with strong time management, planning, prioritization, and organization skills.Excellent problem‑solving skills, striving for continuous improvement of processes and practices.Experience using Customer Relationship Management (CRM), Loan Originating System (LOS), or other related software considered an asset.Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.Working ConditionsNormal office environment. Standard work week of 38 hours with additional time may be required to meet deadlines and project deliverables.Regular travel to branches in assigned region; working from one branchprimarily with requirement to travel to other locations.Department: Retail ManagementPrimary Location: Corporate OfficeEmployment Status: Full‑TimeSalary: The annual salary range for this position is $51,904 to $64,880. Actual annual base salaries will vary depending on relevant job‑related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.Number of Existing Vacancies: 1DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.#J-18808-Ljbffr

📌 Regional Operations Coordinator - C$51,904 - C$64,880 A Year (Winnipeg)
🏢 Duca
📍 Winnipeg