What This Role Is All AboutWe’re looking for a proactive, organized, and community-minded Resident Services Coordinator to help shape the resident experience at one of our managed properties. In this role you’ll support resident communications, coordinate move-ins and service requests, and plan engaging events that foster a strong sense of community. You’ll play a key role in ensuring residents feel welcomed, informed, and cared for every step of the way.This is a Friday to Tuesday position and includes availability to work evenings, particularly when supporting move-ins or hosting resident events.What You’ll Be DoingResident Experience & CommunicationServe as a primary point of contact for resident inquiries, requests, and communications.Provide clear, timely, and professional communication to residents throughout their tenancy experience.Assist with the creation and distribution of resident communications, including newsletters, notices, digital updates, and other building announcements.Monitor resident feedback and support the resolution of concerns or complaints in a timely, respectful, and solution‑oriented manner.Maintain accurate records of resident interactions, service outcomes, documentation, and related follow‑up.Move‑In & Move‑Out CoordinationCoordinate all aspects of the move-in and move-out process, including scheduling, resident communication, key handovers, elevator bookings, and unit readiness checks.Act as the main point of contact for incoming residents, ensuring they receive clear guidance and support throughout the possession process.Coordinate resident onboarding and move-in processes to ensure a smooth, professional, and welcoming experience.Conduct move‑in orientations and walkthroughs with new residents as needed.Ensure resident files, leasing documents,



and move‑in documentation are accurate and complete prior to possession.Track and update move‑in/move‑out schedules, documentation, service requests, and outstanding items.Identify and help resolve last‑minute issues to support a seamless handover and positive first impression.Service Requests & Operational SupportTrack and follow up on service requests using internal systems, including CMMS or property management platforms.Liaise with property managers, building staff, maintenance teams, leasing teams, and contractors to ensure units are cleaned, inspected, and ready for occupancy.Communicate closely with property management and leasing teams to ensure alignment on timelines, resident needs, unit status, and service delivery.Support broader property operations, resident services, and administrative functions as needed, particularly during peak periods.Resident Engagement & Community BuildingPlan, coordinate, and host resident engagement events and initiatives that build community, connection, and belonging.Support initiatives that enhance the resident experience and help residents feel welcomed, informed, and cared for.Maintain records related to event attendance, resident participation, and engagement outcomes.What You’ll Bring2–3 years of experience in customer service, hospitality, property administration, leasing, event coordination, resident services, or a related coordination role.Experience in residential property management, real estate, or leasing is considered a strong asset.Strong planning, organizational, and coordination skills,



with a keen attention to detail.Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with residents, team members, and vendors.Proficiency in Microsoft Office and comfort learning new digital systems, scheduling tools, communication platforms, and reporting processes.Experience using Yardi, Grata, CMMS, or other similar property management or resident service platforms is an asset.Ability to work evenings as needed for resident events and support weekends or high-volume operational periods throughout the year.Availability to support peak move-in and move-out periods, particularly at the beginning and end of each month.Who You AreWarm, approachable, and professional—you create trust through every interaction.Exceptionally organized and detail-oriented, with strong follow-through.Skilled at juggling multiple tasks while staying calm and focused.A natural communicator who is clear, responsive, and people-focused.Enthusiastic about building community and making people feel welcome.Proactive and creative in solving problems and improving resident satisfaction.Collaborative and team-oriented, but comfortable working independently.How We Invest In YouCompetitive salary and bonus plans aligned with market benchmarks and your experience.Extended health and dental coverage as well as a health spending account to support what you need the most.Ongoing training and career development opportunities, including custom programs built around our Uncommon Care philosophy.A clear commitment to internal mobility—we love to promote from within.A values‑driven workplace rooted in trust, transparency, and teamwork.A supportive team that has your back when things get busy—or when you need a breather.Salary range:$55,000 to $60,000annually.#J-18808-Ljbffr

📌 Resident Services Coordinator - $55,000 - $60,000 A Year (Winnipeg)
🏢 Chard Development
📍 Winnipeg