SummaryThis role is accountable for delivering superior service when assisting Brokers with Vyne related inquiries, providing system support and workflow advice surrounding binding, issuing current policies and creating policy changes. Brokers will also receive general inquiries support related to PI products, pricing, underwriting and billing appetite. The Insurance Representative must work according to underwriting guidelines and authority, reviewing and assessing risk for acceptability in lower‑complexity transactions and escalating higher‑complexity cases to Advisors or Specialists when necessary.Key AccountabilitiesBroker Inquiries – 50%Handles general incoming broker inquiries and requests for Vyne support and workflow advice. Supports brokers as they navigate changes by reinforcing messages and providing guidance where appropriate, and offers step‑by‑step educational overviews.Transaction Processing – 40%Processes transactions not enabled by broker self‑service functionality—including new business, policy changes, cancellations, etc.—in accordance with underwriting guidelines and authority while maintaining efficiency and quality standards.Intake/Triage – 10%Reviews incoming emails/cases in electronic format to identify risk types, completes categorization in the policy case management system (including correct Broker codes), and updates existing cases when additional information is received.Specialized Knowledge & SkillsInsurance / underwriting knowledgeCustomer service focused with a positive,



helpful attitudeExcellent people skillsStrong verbal and written communication skillsAbility to coach and provide guidance to othersAbility to solve problemsStrong organizational and time management skillsProblem SolvingProblem solving is an essential component of work for an Insurance Representative. One must be able to work within standard practices and procedures.Education & ExperienceInsurance / underwriting experience preferredBilingualism: English and French is a mustUniv. Degree / College diploma or equivalent experienceCIP or working toward designation preferredKnowledge of Economical's PI offerings and Guidewire an assetHigh proficiency in English is required to service customers both internally and externally across Canada.SalariesSalary Range: $45,000 – $82,100Actual salary may vary depending on work location, skills, education, experience, working conditions, and the local labour market.BenefitsHybrid work schedule for most rolesCompany share ownership programIncentive Program – Eligible employees may participate in various incentive plans paid at the discretion of the company and subject to individual and company performance.Pension and savings programs, with company‑matched RRSP contributionsPaid volunteer days and company matching on charitable donationsEducational resources, tuition assistance, and paid time off to study for examsWellness and recognition programsDiscounts on products and servicesAccessibility & Background ChecksOur inclusive work environment welcomes diversity and supports accessibility. If you require accommodation during the recruitment process, please contact [email protected] role requires successful clearance of background checks, including criminal checks and leadership references.#J-18808-Ljbffr

📌 Representative, Underwriting & Billing - C$45,000 - C$82,100 A Year (Winnipeg)
🏢 Economical
📍 Winnipeg