SummaryThe Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.This position requires being fluent in both Spanish and English.If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues‑Thur in office, Mon/Fri work from home).Pay rate: $20.50/hour CADThis position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.Essential Duties and ResponsibilitiesProvide professional support to Avetta customers via phone, email, chat, and other service channels.Resolve complex supplier issues with a focus on customer experience and compliance accuracy.Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records.Accurately log all interactions in Salesforce (Service Cloud)



and follow up as needed.Support customer billing and subscription inquiries.Collaborate with internal departments to resolve supplier needs and improve service delivery.Participate in outbound campaigns and annual update verifications.Maintain high standards in interaction quality, verification accuracy, and productivity metrics.Maintain regular and predictive attendance.Ideal QualificationsFluency in Spanish and English required.Prior experience in customer service or call center environments preferred.Robust written and verbal communication skills.Proficiency with PC applications and CRM systems (Salesforce preferred).High attention to detail, adaptability, and self‑motivation.Demonstrated ability to learn and apply new systems and processes.Familiarity with compliance documentation and supplier onboarding is a plus.High tolerance for stress and ability to manage multiple priorities.Fluency in additional language as required by posting and business need.#J-18808-Ljbffr

📌 Supplier Success Professionalb Customer Support)- Bilingual Spanish/English - C$20.5 An Hour (Winnipeg)
🏢 Avetta
📍 Winnipeg