ResponsibilitiesFlexibility required to work extended hours and weekends.Attend and participate in BMO-sponsored community events.Deliver exceptional service to BMO customers and prospects, identifying customer needs and providing advice on financial solutions that best serve customers.Work collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.Take a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate or future opportunities.Engage customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.G., everyday banking, retail investments, lending solutions, home financing, and small business solutions).Offer clients advice and guidance on available digital and self-serve options to make banking easy, simple, and fast.Support customer transaction needs based on customer traffic.Engage customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.Address questions and resolve issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.Apply the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.Makes credit recommendations for personal lending transactions, including home financing,



in accordance with sound credit granting principles and with the Bank’s policies and procedures.Act as a key member of a collaborative and versatile branch and market team.Probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice.Organize work information to ensure accuracy and completeness.Takes the initiative to find creative approaches that make each customer’s experience feel personal.Look for ways to contribute to the ongoing improvement of the overall customer experience.Contribute to business results and the overall experience delivered.May work at multiple branches or through various channels based on market needs; work schedule maydiffer from week to week in terms of days worked, hours, and shifts.Follow through on risk and compliance processes and policies to ensure customers’ assets are safeguarded, privacy is maintained, and customers are acted in their best interest.Keep current with the wider financial services marketplace, the legal and regulatory environment, and BMO’s commitment to uphold the highest ethical requirements of the industry.Maintain current knowledge of personal banking products, practices, and trends and integrate into customer conversations.Identify and report suspicious patterns of activity suspected to be related to money laundering.Comply with legal and regulatory requirements for the jurisdiction.Protect the Bank's assets in compliance with all regulatory, legal,



and ethical requirements.Complete complex and diverse tasks within given rules/limits and may include handling escalations from other employees.Analyze issues and determine next steps.Broader work or accountabilities may be assigned as needed.Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk-informed decisions that align with business strategy, protect assets, and adhere to applicable policy documents, laws, and regulations.QualificationsTypically between 2–3 years of relevant experience and post-secondary degree in a related field of study desirable or an equivalent combination of education and experience.Canada only: Registration to sell investment products completed—as appropriate for the jurisdiction.Appropriate lending qualifications and designations.Working knowledge of personal and small business customer needs and solutions.Working knowledge of retail investments and lending products.Experience in financial services is an asset.Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.Passionate commitment to helping customers.Drive to deliver a personal customer experience.A focus on results and the ability to thrive in a consultative sales and team-based environment.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Robust interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.Specialized knowledge.Verbal and written communication skills – Good.Organization skills – Good.Collaboration and team skills – Good.Analytical and problem solving skills – Good.Salary$38,500.00 – $71,000.00 (Salaried). Compensation may vary by location, skills, experience, education, and qualifications and may include a commission structure.#J-18808-Ljbffr

📌 Personal Banker - C$38,500 - C$71,000 A Year (Winnipeg)
🏢 BMO
📍 Winnipeg