Process Improvement Specialist (2 year term)Ready to drive meaningful change? Corporate Services is seeking a Process Improvement Specialist for an 18‑month term. In this role, you will lead process analysis and continuous improvement initiatives, identify efficiencies, and implement solutions that strengthen service delivery and business performance. The Finance Systems and Planning team helps the organization solve business challenges by analyzing systems, policy, procedures, and processes to optimize workflows. Focused on business process improvements it streamlines operations, reduces redundancies and enhances service delivery.The Process Improvement Specialist provides strategic leadership in optimizing business unit performance by identifying efficiencies, aligning processes, and driving operational improvements. This role facilitates and guides process analysis, performance management and continuous improvement initiatives across the organization. Through in‑depth evaluation of workflows and processes, the Process Improvement Specialist evaluates and implements business solutions that enhance service delivery, maximize resources, and support business units achieving their objectives.Business Unit Performance OptimizationProvide strategic guidance and support to business units in assessing and improving operational performance.Supports the implementation of process redesign to improve efficiency, eliminate redundancies, ensure alignment of task ownership with appropriate roles, and reduce costs ultimately strengthening service delivery across business units.Ensuring business units develop and or update standard operating procedures and policies.Identify bottlenecks and opportunities for efficiency improvement and cost savings through process modeling.Process Analysis and Operational EfficiencyConduct in‑depth process audits and operational reviews to identify inefficiencies and areas for enhancement.Introduce tools, methodologies,



and best practices to support business units in streamlining workflows and improving service delivery.Collaborate with internal stakeholders to assess and refine processes that reduce complexity and increase agility.Identify performance benchmarks and support business units in tracking progress toward operational improvements.Performance Measurement and ReportingEstablish meaningful performance metrics to assess operational efficiency and service effectiveness.Guide business leaders in locating reliable source data to support KPIs, enabling informed decision making.Analyze results and provide insights into trends, identifying opportunities for ongoing optimization.Continuous Improvement and InnovationIdentify and implement best practices, emerging trends, and innovative approaches to process optimization.Assess programs and services to enhance service levels, decision‑making, and customer experience.Ensure change management practices are incorporated into new business process implementations.Define Business Objectives and Strategic AlignmentEngage with leadership to define short‑term and long‑term business objectives.Translate strategic goals into measurable process improvement initiatives.Identify areas where processes do not support business objectives, ensuring process improvements enhance customer experience and business value.Guide business units in the development of Business Cases for process optimization, ensuring alignment with strategic objectives.KnowledgeA university degree in Business Administration or a related field, along with at least two years of experience in business process analysis, performance management, or operational change is required. The Process Improvement Specialist requires a deep understanding of business process analysis, performance management, and operational efficiency principles. Expertise in workflow optimization, process mapping,



and identifying inefficiencies is essential. Knowledge of corporate performance measurement frameworks and strategic planning is required. A strong foundation in data analysis techniques and reporting tools is necessary to track performance, identify trends, and support evidence‑based decision‑making. Familiarity with governance structures, policy development, and best practices for municipal or public sector organizations is beneficial.Skills & AbilitiesProficiency in Microsoft Office Suite, including Excel, PowerPoint, and Visio, is necessary. Robust analytical and conceptual skills to assess complex processes, pinpoint inefficiencies, and provide solutions that enhance operational performance. Strategic thinking ensures process improvements align with corporate priorities and long‑term objectives. Effective interpersonal and communication skills facilitate discussions, consulting with business unit leaders, and presenting findings to key stakeholders. The ability to convey complex concepts clearly, both verbally and in writing, is essential for influencing decision‑making and securing buy‑in for recommended changes. The role also requires strong problem‑solving skills and the ability to work independently while managing multiple projects. Navigating complex organizational structures and collaborating across departments is critical for ensuring process recommendations are practical and implementable.Work HoursMonday to Friday, 8 AM to 4 PM.Compensation and BenefitsThe annual salary ranges from $97,500 to $113,000, depending on qualifications and experience. The role offers a competitive salary, employer‑paid comprehensive benefits package, an earned day‑off program, paid vacation and one of Canada’s top pension plans.Equity, Diversity, and Inclusion StatementThe City of Kelowna is committed to being an organization that values and reflects its community’s diverse population, and to fostering an equitable, inclusive and progressive work environment where everyone can be their authentic self and feels a sense of belonging.#J-18808-Ljbffr

📌 Process Improvement Specialist (2 Year Term) - $97,500 - $113,000 A Year (Winnipeg)
🏢 City of Kelowna
📍 Winnipeg