Customer Service Representative - After-Market Spare Parts#838Position TypeInternationalJob DescriptionWho You AreThe Customer Service Representative role will be responsible for facilitating a simple and effective exchange between the customer and customer service representative on behalf of FANUC Canada for the purchase of after‑market (spare or replacement) parts. The position requires responding to customer requests for technical information, price, delivery and the order of spare or replacement parts for the complete line of FANUC Robots and the subsequent processing and management of those orders.How It’s DonePerform daily order management functions including:Assess customer needs and determine required parts, quantities, and specificationsVerify part availability, lead times, and provide accurate pricing and quotationsProcess orders including entry, confirmation, data input, and invoicingMonitor orders through fulfillment, including delivery validation and follow‑upManage returns, warranty claims, credits, and support PC/server simulation software processing, registration, and troubleshootingDeliver positive customer interactions that effectively address both practical needs and emotional concerns.Demonstrate strong customer focus with a courteous, professional phone presence and high sensitivity to caller needsEffectively follow call center protocols while remaining responsive and available to support call volumeCommunicate clearly and efficiently, ensuring accurate exchange of critical information and timely follow‑up on callbacksInteract with other departments including Finance, Purchasing, Inventory Planning, Logistics, Sales, Tech Support, Training, Service, etc. to ensure customer expectations are achieved 100% of the timeGather and analyze technical information to identify customer part requirements, utilizing technical manuals and documentationProvide accurate sales order status updates and process Return Authorizations (RAs)



as neededMaintain up-to-date knowledge of FANUC product lines to deliver effective troubleshooting support via phone, email, and chatApply strong familiarity with technical manuals and FANUC parts to ensure accurate guidance and issue resolutionWhat You NeedSecondary School Diploma or equivalent requiredMinimum of two (2) years of technical or related work experienceStrong phone, customer service, and caller management skills with a professional, courteous demeanorExcellent written and verbal communication skills, including technical writing, with the ability to manage multiple tasks and stay organizedAbility to handle challenging customer situations positively, collaborate effectively with othersWhat Would Be Even BetterPost secondary diploma (2-year) or equivalent in business or related field or completion of a Trade or Technical School program with a minimum of three (3) years of hands‑on facilities or related experienceFamiliarity with FANUC product linesFANUC Canada is seeking a qualified applicant for a Customer Service Representative role. The pay range for this position is $56,160 - $90,480 CAD per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC Canada. Advantages include medical insurance, defined contribution pension, paid vacation, vision insurance, dental, dental & vision insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC can be found at the hyperlinkattached here .A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.Sponsorship will not be considered for this positionEqual Opportunity Employer, including disabled and veteransPosting Location(s)undefined#J-18808-Ljbffr

📌 Customer Service Representative - After-Market Spare Parts - C$56,160 - C$90,480 A Year (Winnipeg)
🏢 FANUC Canada
📍 Winnipeg