BILINGUAL CUSTOMER SUCCESS AGENT - CONTRACTContract GREENWORKS CANADA HEADQUARTERS, East Gwillimbury, ON, CASalary Range: $22.00 To $22.00 HourlyBilingual Position- Join Our Growing Team!Summer Students NeededIn office positions only (67 Toll Road Holland Landing On, L4N 1H2)Pay Rate: $22Contract Term: Full time contract from June 1st to September 30th, 2026Shift: Thursday–Monday, 9:00 AM–5:30 PMKey ResponsibilitiesAnswer incoming customer calls and take appropriate actionObtain and maintain key performance indicatorsAssist customers with troubleshooting equipment issues, requesting pictures, videos, and proof of purchase when necessaryCheck stock in warehouse applications or spreadsheet trackersInitiate orders for warranty or payable replacement partsComplete customer case details (product model/serial number, date of purchase, etc.)Send follow‑up emails to customers,



ensuring full resolution if requiredUse company policies and procedures to determine if immediate resolution is possible or if managerial input is neededEnsure the call queue is cleared by the end of the shiftComplete hands‑on units trainingQualificationsBe courteous and maintain a "customer first" attitude when resolving issues over the phoneProficient in MS Office, Outlook, Internet Explorer, and comfortable working with multiple screensStrong attention to detail and accuracy while multitaskingTeam player, willing to assist colleagues with high order volumes when neededAbility to work independently and seek help when necessaryProficiency in English requiredNice to Have QualificationsSchedule flexibilityBilingual (French or Spanish fluency)Previous call center experienceBenefitsCompetitive paySupportive and team-oriented environmentComplimentary coffee onsiteOpportunity to gain valuable experience and grow your career#J-18808-Ljbffr

📌 Bilingual Customer Success Agent - Contract - $22 - $22 An Hour (Brock)
🏢 Greenworks Canada
📍 Brock