Responsibilities

1. Guest Check-In and Guest Check-Out:

- Welcome guests, process check-ins and check-outs.
- Provide information about the motel's amenities, local attractions, and services.
- Handle guest requests, reservations, and room assignments.

1. Guest Services:

- Assist guests with any inquiries or issues, such as room changes, billing questions, and local area information.
- Maintain a friendly and professional demeanor to ensure a positive guest experience.

1. Night Audit:

- Perform nightly audits, including reconciling the day's financial transactions.
- Prepare and distribute daily reports, such as occupancy and revenue reports.
- Ensure all transactions are accurately recorded and balanced.

1. Security and Safety:

- Monitor the motel premises and respond to any security concerns.
- Implement safety procedures and handle emergency situations as needed.

1. Administrative Duties:

- Handle phone calls, emails, and other communication.
- Manage reservations and cancellations.
- Keep the front desk area tidy and organized.

Requirements
1. Customer Service Skills:



Strong communication and interpersonal skills to interact with guests professionally and courteously.

2.Attention to Detail: Accuracy in financial reporting and handling guest information. 3.Problem-Solving Abilities: Capability to handle guest complaints and unexpected situations calmly and efficiently.

4.Basic Accounting Knowledge: Understanding of basic accounting principles for night audit duties.

5.Computer Proficiency: Familiarity with reservation systems, office software, and possibly accounting software. Kinwkedge of ROOM MASTER preferred

6.Flexibility: Willingness to work night shifts, weekends, and holidays.

Additional Considerations

- Experience: Previous experience in hospitality, customer service, or accounting is often preferred.
- Physical Requirements: The job may require standing for long periods and occasional lifting of luggage or supplies.

Job Type: Part-time Pay: $16.00-$20.00 per hour

Advantages

- Flexible schedule
- On-site parking

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 Part-Time & Full time Motel Front Desk Clerk (Red Deer)
🏢 Western Budget Motel
📍 Red Deer