Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI) and Health Information Records Management, the Administrative Support II serves as a front facing contact for the Patient Information desk and must have solid attention to detail. This position is responsible for supporting patients, families, visitors, volunteers, and other stakeholders throughout the facility with a positive and professional image while greeting and wayfinding. The incumbent is responsible for activating hospital codes and managing the coordination and maintenance of AHS pagers for healthcare providers. The employee shall maintain confidentiality of all Alberta Health Services (AHS) patient information in accordance with HIA, FOIPP and the AHS Information Privacy and Information Security policies while providing empathetic, professional customer service during their interactions. Other responsibilities include but are not limited to: Perform repetitive keyboarding. Operate a multi-line telephone system while wearing a headset. Ability to remain calm in highly stressful and dynamic situations. Critical thinking and focused problem solving skills. Prioritizing and multitasking. Providing excellent customer service in every interaction. Demonstrate proficient verbal and written communication. Train and mentor new employees and studentsDescription:As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures,



practices and initiatives within a department or program.Transition Company:Health Shared ServicesClassification:Administrative Support IIUnion:AUPE GSSUnit and Program:HIM RegistrationPrimary Location:Peter Lougheed CentreLocation Details:As Per LocationMulti-Site:Not ApplicableFTE:0.00Posting End Date:29-MAY-2026Employee Class:Casual/ReliefDate Available:08-JUN-2026Hours per Shift:7.75, 5.5, 7.5Length of Shift in weeks:VariesShifts per cycle:VariesShift Pattern:Days, Evenings, WeekendsDays Off:OtherMinimum Salary:$24.28Maximum Salary:$29.51Vehicle Requirement:Not ApplicableRequired Qualifications:Completion of Grade 12 or equivalent.Additional Required Qualifications:Typing speed of 40 words per minute, proficiency in phone etiquette, and exemplary written and verbal communication skills in English (tests administered). Customer Service experience. Demonstrated critical thinking skills and the ability to prioritize effectively in an environment with frequent interruptions and changing work demands. Ability to handle high levels of stress. This position requires you to lift a minimum of 50 lbs. This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift. Proficiency in MS Office (Windows, Word, Excel, Outlook, MS Teams).Preferred Qualifications:Minimum one year experience within the last two years in a health care setting. Knowledge of services and locations within the facility. Connect Care experience.Please note:All postings close at 23:59 MT of the postingend date indicated.Security Screening:A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.Calgary Zone, Calgary, Peter Lougheed Centre#J-18808-Ljbffr

📌 Administrative Support Ii - C$24.3 - C$29.5 An Hour (Winnipeg)
🏢 Health Shared Services
📍 Winnipeg