Title: Customer Care RepresentativeDepartment: High‑Rise Customer CareReports To: High‑Rise Customer Care ManagerOverviewWe are looking for an experienced, personable, and organized Customer Care Representative to work directly with the high‑rise Customer Care team. The successful individual will provide administrative support and respond to calls and emails.Primary ResponsibilitiesServe as the primary point of contact for homeowners regarding service requests, warranty concerns, and deficiency items.Responsible for creating Certificate of Completion and Possession for recent purchasers.Schedule and conduct PDIs with homeowners relative to the Home Closing Schedule and the pace of construction schedule.Work with the on‑site Customer Care team to equip the office with necessary forms for PDIs such as Ontario New Home Warranty forms, Inspection forms, Pre‑Delivery Checklist, and Sign‑Off forms.Assist the on‑site team to equip the office for home closings such as Key Sign‑Off sheets, keys, remotes, and closing gifts.Report discrepancies to construction in a timely manner; conduct inspections throughout the project.Assemble Purchaser Closing packages, including home keys, remotes, common area keys, mailbox keys, security system information, and other items needed at closing.Send vendor aging lists to trades.Coordinate and schedule access for service appointments between trades/technicians and purchasers.Track, manage,



and follow up on service requests to ensure timely resolution.Maintain detailed records of homeowner interactions, work orders, and completed repairs.Ensure the Key Sign‑Off sheet is properly documented and filed.Accept post‑occupancy requests made by homeowners.Process maintenance care follow‑up appointments and schedule them in Salesforce.Respond to purchaser correspondence in a timely and professional manner.Perform additional duties as assigned.Required Skills And QualificationsHigh school diploma or equivalent and basic knowledge of a building customer care environment.Preferred 1–2 years of experience in a construction customer care environment.Basic knowledge of HVAC, plumbing, electrical, and general building systems. Ability to read and interpret technical manuals and blueprints is an asset.Excellent troubleshooting and problem‑solving skills.Strong organizational and time‑management skills.Effective communication and interpersonal skills.Ability to work independently and as part of a team.Valid driver’s license and reliable transportation is an asset.Compensation$55,000 – $60,000Madison Group celebrates diversity and is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applications, and make all employment‑related decisions without regard to race, colour, religion, sex, national origin, sexual orientation, gender, age, or disability.AI will not be used during the recruitment process.#J-18808-Ljbffr

📌 Customer Care Representative (High Rise) - $55,000 - $60,000 A Year (Winnipeg)
🏢 MADISON GROUP
📍 Winnipeg