Job TitlePega Application Support AnalystLocationToronto, ON (4x onsite a week)Employment TypeContractPay RateCAD$50 - $58/HR INCInterview TypeFace 2 Face (Onsite Interview Only)Job DescriptionWe are looking for a Senior Application Support Analyst with PEGA technical knowledge to support the applications within the portfolio of Digital Enterprise Documents Digitization and Workflow Solutions (ETDWS) Team.As a Senior Application Support Analyst, you will be the hands‑on lead to understand, document the PEGA workflow applications using PEGA technologies and understand the integrations to the application workflow.Working collaboratively with our application custodians and support team, you will be a key contributor to application design and implementation with forward thinking towards instrumentation and resiliency.What Will You Do?Investigate, resolve and report on medium to high complex technical issues which require PEGA workflow understanding.Work closely with application development teams and business partners in the Agile labs to understand priorities, impact and provide accurate timely reports to management regarding the status of critical systems processes.Understand the integration of the PEGA solution with other enterprise applications through service and streaming technology.Proactively identify and act on emerging issues and work with Development teams to resolve them in the short and long term.Make recommendations on process improvements and enhance system and support documentation.Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards.Work on IT Risk deliverables: participate in DR exercise,



help in DR planning and design; interact with various auditors and ensure that applications in the portfolio function according to published RBC IT Risk Standards.Maintain technology currency and vulnerabilities remediation with a focus on process improvement and automation capabilities.Analyze, troubleshoot and debug problems in the continuously growing integrated workplace.Continuously identify potential issues, conflicts, and risks; analyze, mitigateand escalate where appropriate.Collaborate and contribute on cross‑functional enterprise initiatives and manage the effective implementation of assigned deliverables.Proactively identify potential gaps in monitoring and alerting.Perform security assessments – firewall review, certificate management.Suggest improvements to the PEGA architecture analysis/enhancement.Must HaveProduction support experience and ability to guide a team through the incident response process.Strong hands‑on experience in PEGA application support tracing, understanding rulesets, agents/listeners, job scheduler, connecting SOAP/REST, service files.Experience in writing SQL queries, functions/views, and execution of stored procedures in DB2/SCON.Hands‑on experience with monitoring tools such as Dynatrace, Zabbix, PagerDuty, Splunk and Kibana.Ability to solve integration issues and provide solutions to requirements and engineering limitations.Experience with RBC Infrastructure such as AIX, DB2, F5, NAS, OCP, and z/OS.PEGA System Architect certification.Nice-to-HavePEGA application development experience with medium‑high complexity.In‑depth knowledge of PEGA versions 7, 8.5 and up.Good understanding of Camunda, Angular, Java and Cloud Technologies.Prior experience with Kofax, Content Management, Records Management, Forms Digitization, RPA.On‑premise and Cloud architectures (Amazon AWS, Microsoft Azure, Google GCP), integration by Web Services and APIs (REST).Familiarity with development languages: JavaScript, Shell/Batch.Agile development methodologies and tools (Jira, Confluence, ServiceNow, GitHub).Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.#J-18808-Ljbffr

📌 Pega Application Support Analyst - C$50 - C$58 An Hour (Winnipeg)
🏢 Aarorn Technologies
📍 Winnipeg