Become the first point of contact for customers as a Customer Support Consultant at Dye & Durham. Handle inbound inquiries about our legal software, ensuring satisfaction and effective resolution.

This role requires managing a high volume of phone and email support requests. Your responsibilities will include providing guidance on platform usage, troubleshooting, and documenting all interactions using Zendesk. Work collaboratively to enhance client-facing resources and participate in continuous improvement initiatives to elevate service quality.

Key Responsibilities:



• Manage high-volume inbound phone and email support requests • Guide customers on platform usage and troubleshooting issues • Document interactions and resolutions accurately in Zendesk • Escalate complex technical issues to the Team Lead • Contribute to client-facing documentation and knowledge resources

Requirements: • Solid communication skills and customer focus • Basic troubleshooting and problem-solving abilities • Experience with Zendesk or similar CRM systems (asset) • Prior customer support or legal industry experience (asset) • Proficiency in Microsoft Office

Bring your passion for customer service and contribute to client satisfaction at Dye & Durham. #J-18808-Ljbffr

📌 Customer Support Consultant at Dye & Durham (Winnipeg)
🏢 Dye & Durham
📍 Winnipeg