Title: Customer Hypercare RepresentativeDuration: 3+ MonthsLocation: Brampton, ONPay Range: $20 to $22 per hour on T4Role SummaryThe Customer Hypercare Representative is responsible for delivering an exceptional post‑sale customer experience by actively resolving billing and invoicing disputes and supporting accounts receivable (AR) collection efforts. This role acts as a critical liaison between customers and internal teams, ensuring timely issue resolution, explicit communication, and accurate financial outcomes. The ideal candidate is a strong self‑starter with excellent communication and organizational skills who works well in a customer‑facing, problem‑solving environment.Key ResponsibilitiesCustomer Billing & Invoicing ResolutionServe as the primary point of contact for customers regarding billing, invoicing, and payment‑related inquiries.Investigate and resolve billing discrepancies, invoice disputes, credits, and adjustments in a timely and professional manner.Clearly explain billing details and resolutions to customers to ensure understanding and satisfaction.Accounts Receivable & Collections SupportPartner with customers to resolve outstanding balances and support collection efforts while maintaining positive customer relationships.Monitor aging accounts and follow up with customers on overdue invoices according to established processes.Coordinate internally to remove blockers to payment, such as disputed charges or missing documentation.Cross‑Functional CollaborationWork closely with Sales, Finance, Customer Success, Operations, and other internal teams to gather information and drive issue resolution.Escalate complex or recurring issues as needed and help identify root causes to prevent future disputes.Ensure accurate documentation of cases, actions taken, and outcomes in internal systems.Required Skills & QualificationsStrong written and verbal communication skills with the ability to explain complex information clearly.Excellent organizational skills with the ability to manage multiple cases and priorities simultaneously.Proven ability to work independently as a self‑starter while also collaborating effectively within a team.Strong problem‑solving and analytical skills with attention to detail.Customer‑focused mindset with the ability to handle sensitive conversations professionally.Experience in customer support, billing, invoicing, finance, or accounts receivable is an asset.Customer‑centric approach.Time management and prioritization.Collaboration and relationship management.#J-18808-Ljbffr

📌 Customer Care Professional - $20 - $22 An Hour (Winnipeg)
🏢 Net2Source (N2S)
📍 Winnipeg