OverviewCompany Overview:We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!Start your phenomenal career with Allied Universal today!Job DescriptionThe Control Centre Operator for our National Communications Centre will be responsible for intake, triage and escalation of all types of incidents reported to the center, with the assistance of the Supervisor. The Operator will also be responsible for documentation and data entry, monitoring various systems and responding to email and telephone calls in a professional and timely manner.Job Title : Control Centre OperatorLocation : Mississauga, ONPay rate : $20.00 per hourType : Full Time & Part timePositions : 2 Full time & 2 Part time openingsSuccessful candidates must be available to work the above rotational schedules and shift timings.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES :Answer incoming calls and respond to emails.Accurate and timely dispatching of alarm calls (internal and external)Handle customer inquiries both over the phone and by emailEnter new client locations / information into system(s); Informs clients (internal & external) by explaining procedures; answering questions; providing information.Identify and Escalate priority issues, critical incidents and escape as per procedureMaintains and improves quality results by adhering to standards and guidelines; recommending improved proceduresRoute calls to appropriate area/department.Ensure training manual is updated with new procedures/functionsFollow up with customer (internal & external)



calls/emails as / when necessaryCreate monthly client reportsAccurate bi-weekly payroll reportingCreate and distribute daily internal reports / shift reports / weekly reportsScheduling of staff (manage time off, sick days accurately)Assist in training current operatorsMaintain database and manuals (Procedural manual, subcontractor list etc.)Assist in managing employee performance ( job performance issues, compliments/complaints)Completion of Annual Employee Reviews (members under each team lead)Employee Access cards - printing and providing quality assurance, assist with distribution*Remote Video Monitoring - key function/role to be determinedOther job functions as assigned by immediate manager or Senior DirectorQUALIFICATIONSPrior call center and Customer Service experienceAbility to work independentlyWritten and Oral CommunicationData Entry / Attention to DetailAbility to think strategicallyAbility to motivate immediate team membersAbility to reason through complex problems and reach sound decisionsAble to effectively multi-taskPeople management skillsAbility to work in a stressful environmentAbility to motivate and encourage othersPrior security-related experience. (preferred)911 or Police Foundations training, preferredPrior experience in managing a team, call center environment (preferred but not required)EDUCATION:High School Diploma or equivalentProficient in computer applicationsBENEFITSOpportunities for career growth and advancement.Paid training and development programs.Disclaimer :As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional referencesClosingAllied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.Requisition ID2026-1597567#J-18808-Ljbffr

📌 Control Centre Operator - $20 An Hour - Part Time (Winnipeg)
🏢 Allied Universal
📍 Winnipeg