Become the voice of TD as an Overnight Contact Center Representative in Markham, Ontario. Provide exceptional support and problem-solving for inbound customer inquiries while delivering trusted advice.
This full-time role requires engaging with TD customers to address account inquiries and recommend appropriate products. You will excel in legendary customer service through empathy and efficient problem-solving skills. The position involves 37.5 hours per week, with flexibility to work overnight shifts across various days.
Key Responsibilities:
• Deliver exceptional customer service through friendly support • Resolve inquiries swiftly at first point of contact • Meet performance goals for customer experience surveys • Participate actively in training and coaching sessions • Navigate multiple systems efficiently while multitasking
Requirements: • High School Diploma or equivalent required • Fluent in English; French proficiency is a plus • Solid listening skills with customer service experience • Ability to multitask in a digital environment • Integrity when handling sensitive customer information
Support TD's mission of remarkable client experiences while growing your banking career in Markham. #J-18808-Ljbffr