Help Desk Analyst (12‑month term)Act as a key point of support for Conexus employees, responding to inquiries, troubleshooting technical and operational issues, and ensuring timely resolution or escalation.ResponsibilitiesAct as the first point of contact for employees, troubleshoot and resolve technical, operational, and system‑related issues, and escalation as needed.Provide guidance on policies, procedures, and business operations to ensure consistent and accurate processes.Log, track, and document support requests, while maintaining and improving support procedures and knowledge resources.Manage user access and account administration, including provisioning, updates, and security controls in alignment with established policies.Collaborate with internal teams and external partners to resolve issues, support service continuity, and enhance systems and processes.Monitor and respond to service disruptions and outages, including participation in a 24/7 on‑call rotation.The way people describe youYou’re tech‑savvy and solutions‑oriented,



with a passion for helping members. You communicate clearly, deliver exceptional service, and build strong relationships. You’re a collaborative team player who stays organized, adapts quickly, and manages competing priorities with ease.Qualifications2+ years of experience in a retail operations role.Experience working in the financial industry.Experience working in a customer service role.Excellent analytical and problem‑solving skills.Strong written and verbal communication skills.Call centre experience is considered an asset.Lending experience is considered an asset.Salary$57,690 - $72,110 with 7% Short Term Incentive Target.Benefits and perksPreferred rates for all banking needs.Vacation perks.Competitive benefits covering all aspects of personal wellness.Pension matching.Depending on location of work, union membership may be required.Opportunity closes on May 24, 2026.#J-18808-Ljbffr

📌 Help Desk Analyst - $57,690 - $72,110 A Year (Winnipeg)
🏢 Conexus
📍 Winnipeg