DescriptionThe Specialist provides second-level Cybersecurity Incident Response, client support and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security. Security Specialist will specialize in Managed Detection and Response service on Microsoft technology stack, primarily Microsoft Sentinel and Defender.What you will do24x7 Support – 60% job weightMonitor, triage, investigate, remediate and resolve cyber incidents. Escalates unresolved issues to senior team members and/or manager(s)Act as an escalation point for SOC first-level analysts, perform root cause analysis.Provide technical knowledge transfer to clients and internal department on low complexity problemsIdentifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadershipApply Trusted Advisor techniques to build up client trust and influence loyaltyPerform Quality Assurance ticket reviews to identify gaps.Service Delivery Improvement20% job weightCollaborate with Consultants to improve analytics and reduce false positives.Identify potential improvements in SOC processes and procedures, work with management and consultants to implement those.Provide mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requestsProfessional Development20% job weightParticipate in various SOC projects like current use case / analytics development, new SOP creation, new service offering testing, new customer activation, etc.Attends training sessions or shadowing activities, and obtains industry related certifications as determined by ManagerParticipate notably in assigned self-paced trainingWhat we expect of youBachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science,



or a Technology related field and 1 years of security experience in a client-focused environment, and/or working in a security operations center, OR6 years total of Information Technology experience to include 1 year of security experience in a client-focused environment, and/or working in a security operations centerAt least two intermediate-level certifications in Managed Security Services disciplines, including but not limited to:Microsoft SC-200, SC-100, CrowdStrike Falcon: CFIR, Cortex XDR – PCDRA, IBM QRadar Security: Certified Analyst, Exabeam Security Analyst: Associate, Advanced, E|CIH, E|CSS, C|EH, GIAC - GSEC, GISF, GEIR, GCIH, or similar technology certificationsKnowledge and experience with Microsoft Azure are an asset.Additional responsibilitiesThe position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.Provide direct client support, managing tickets and handling calls.Contribute to team objectives and maintain high customer satisfaction.Actively engage in coaching and continuous learning to enhance technical skills.Apply critical thinking and problem-solving abilities to address challenges.Experience in client-based supportClear understanding of Managed Security Services offerings and business propositionExcellent communication and collaboration skills.Ability to work independently and under minimal supervisionPay range: $ 33.34 - $ 46.46 hourly, depending on experience and skill setCDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.#J-18808-Ljbffr

📌 Security Specialist - Siem Technologies - $33.3 - $46.5 An Hour (Winnipeg)
🏢 CDW
📍 Winnipeg